Relief Night Bell Desk

4 days ago

Banff, Canada Banff Park Lodge Full time

_Welcome - _Banff Park Lodge collection of hotels operates 3 properties - Banff Park Lodge Resort Hotel & Conference Center, Bow View Lodge, and Peaks Hotel & Suites - all of which boast an ideal location, steps away from lively downtown Banff on one side and from peaceful, glacier-fed Bow River on the other.

Thank you for your interest in joining our team as a Relief Night Bell Desk Attendant, a team which continuously strives to create the best experiences for our guests and fellow staff. We are proud to say that we are a Bow Valley Workplace Inclusion Charter Signatory and we welcome people of all lifestyles, origins, beliefs and other.

**Employee Incentives**:

- **Term bonus **upon fulfilling your contract
- **Friends and family discount** at all three of our hotels, including 2 in-house restaurants.
- Monthly **staff socials.**:

- Use of **corporate canoe pass **at Banff Canoe Club.
- **Ski pass subsidy **during the ski season

**Duties include (but are not limited to)**:

- Provide a high standard of customer service, including greeting each guest
- Respond to and assist with guest requests or complaints
- Deliver packages to guest rooms or respective departments
- Take and retrieve luggage carts as required
- Communicate important pass on information to day shifts
- Be knowledgeable of the hotel, including its outlets, facilities and services
- Be knowledgeable of Banff National Park activities and dining options
- Follow safety and security procedures carefully
- Report any suspicious activity to necessary persons
- Perform basic maintenance duties if necessary, addressing any emergencies swiftly and effectively
- Other projects as required.
- Must be legally eligible to work in Canada
- Has 1 year previous hotel experience at the front desk, bellman, concierge, reservations or related experience. (Preferred.)
- Is a capable multi-tasker with keen attention to detail
- Has a professional and friendly, personality and demeanor in person and over the telephone
- Has excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests
- Frequent lifting and/or carrying up to 50lbs

**Job Types**: Part-time, Fixed term contract
Contract length: 6-12 months
Part-time hours: 16-24 per week

**Salary**: $18.25-$19.75 per hour

**Benefits**:

- Company events
- Discounted or free food
- On-site parking

Schedule:

- 8 hour shift
- Holidays
- Night shift
- Weekend availability

Supplemental pay types:

- Bonus pay
- Overtime pay

Application question(s):

- Please state your pronoun (optional)
- Are you comfortable working overnight?
- When are you available to start?
- How long do you plan on working with us?

**Experience**:

- Hotel Front Desk: 1 year (preferred)

Work Location: One location

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