Bell Attendant

BCP offers a friendly place to work in the heart of Banff. We have jobs for people who love nature and adventure. You will be part of a team that cares about good service and teamwork.
Why Work With Us?
**Employee Housing**: We offer housing to help you settle in.
**Career Growth**: Learn new skills and move up in your job.
**Great Team**: Work with people from all over the world.
**Many Perks**: Discounts, events, benefits to make your life outside of work better.
**Fun and Adventure**: Live and work in a beautiful place with many outdoor activities.
**Diverse and Inclusive Team**: Join a global team that values diversity and inclusion.
As our Bell Attendant, you will take pride in maintaining a neat and organized lobby area while efficiently assisting guests with their luggage and other needs. As a Bell Attendant, you will support the Front Desk Agents by transporting and delivering guests' luggage, answering their queries, and sharing your knowledge of the local area. You may also assist guests in booking activities or excursions, offering helpful advice when needed.
**Duties and Responsibilities**:

- Assist with the loading and unloading of luggage and provide delivery to guest rooms.
- Share general information on points of interest in the area and services in the community.
- Work as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
- Assist guests with special needs.
- Attend to group arrivals and departures: ensure all luggage is tagged accurately, delivered in a timely manner to guest rooms and picked up for groups departure.
- Receive and deliver items for hotel guests.
- Work safely. Obey all health and safety policies and procedures and report injuries and hazards immediately.
- Maintain the safety and upkeep of guest areas in the indoor and outdoor spaces of the property including the removal of snow and ice and other hazards.
- Additional duties may be assigned to help meet guest and business needs.

**Skills and Experience**:

- Self-motivator with outgoing personality, strong interpersonal communication and commitment to providing a high level of guest service.
- Ability to repeatedly overhead lift heavy luggage (50 lbs.)
- Excellent written and verbal communication skills.
- Ability to work a flexible schedule including weekends and holidays.
- Prior experience in a customer focused role is an asset.
- Ability to work in a fast-paced environment.
- A positive team player attitude and a strong willingness to learn.

BCP provides the best perks and benefits in town that are designed to enhance your life in Banff. While the full list of benefits is available here, here are a few highlights that our employees love:

- Affordable and clean employee housing.
- Annual anniversary bonus of up to $1000
- Food and beverage discounts at all of our restaurants and cafes
- Health and wellbeing programs, including free yoga, discounted ski passes, complimentary canoe passes, discounted golf membership and fitness club memberships.
- Discounts on spa services, movie passes, and rental/retail goods.
- Complimentary hotel stays at any of our 15 hotels
- Fun employee events and opportunities to meet people.
- Opportunity to invest in our Employee Share Ownership Program.

BCP is dedicated to fostering a workplace where everyone can thrive. As a signatory to the Bow Valley Workplace Inclusion Charter, we are committed to building a diverse, equitable, and inclusive team. We strive to eliminate barriers for applicants and team members from equity-seeking groups.