Night Auditor

AHLA's Employer of Choice, 9 years running.

This position is ideal for anybody who loves to play all day in the mountains.

We are seeking a full-time **Night Auditor** for Banff Park Lodge collection of hotels to work 11pm-7am. Wage will be negotiated based on experience.

This job opportunity comes with many **employee incentives** including:

- **Private room** in staff accommodation available.
- Summer and term **bonus** available.
- **Free duty meals **in our staff cafeteria.
- **Friends & family rates **available at all three properties (Peaks Hotel & Suites, Banff Park Lodge & Bow View Lodge).
- **F&B discounts** available at The Crave Mountain Grill Restaurant and La Terrazza Dining Room & Lounge.
- **Health benefits** available after 6 months of employment including life insurance, dental, medical, and drug coverage.
- **Ski Pass subsidy** available.

Duties include (but are not limited to):

- Always greet guests in a friendly and professional manner.
- Provide information on hotel facilities and services.
- Check-in and check-out guests.
- Make reservations over the phone, and in person.
- Verify extra charges for parking, stay enhancements, no shows and others.
- Respond to and resolve guest complaints.
- Oversee nightly hotel operations.
- Verify revenue from all sources is accurately balanced, follow up on any discrepancies.
- Ensure all postings are balanced, run End of Day process.
- Compile and distribute daily reports.
- Assist Overnight Bell Desk Attendant with the security of the Banff Park Lodge.
- Communicate important pass on information to day shifts.
- Other projects as required.
- Has 1- to 2-year previous hotel front desk or reservation experience.
- Excels in customer service, works with mínimal supervision.
- Able to solve problems and isn’t afraid to ask for help.
- Takes pride in helping the day team succeed.
- Is a capable multi-tasker with a keen attention to detail.
- Quick decision maker, willing to make mistakes and learn from them.
- Wants to grow and develop themselves, excited about furthering their careers.
- Has a professional, yet friendly demeanour in person, and over the phone.
- Has excellent English comprehension and communication skills; a second language is an asset.
- Proficient in Microsoft Office, Outlook.

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$20.50 per hour

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Holidays
- Night shift
- Weekend availability

Application question(s):

- When is your available start date?
- How long do you plan to work with us?

**Experience**:

- customer service: 1 year (required)