Night Audit Relief/Guest Services Agent

2 weeks ago

Banff, Alberta, Canada Brewster's Mountain Lodges & Adventures Full time $97,320 per year

Brewster Mountain Lodge is looking for a friendly, reliable, outgoing person to fill the position of Night Audit Relief/Guest Services Agent.

Sunday/Monday: 11pm-7am

Tuesday/Wednesday: Off

Thursday/Friday/Saturday: 3-11pm

Duties Include:

  • Welcoming guests, Check in/out guests
  • Making reservations, answering phones
  • dealing with third party bookings
  • Assisting guests with any inquiries, providing information on area and activities
  • taking payments, deposits, making change, balance your shift end
  • responding and handling messages, emails, faxes, mail
  • communicate with both housekeeping and maintenance teams reporting any requests, concerns, needs
  • ensure daily pass-ons' are completed and action any items during your shift
  • follow all policies and procedures established by the company
  • coverage of night audit (when needed) for any vacation, illnesses, etc
  • perform other duties as assigned by management

Qualifications:

  • Excellent English Language Skills spoken and written
  • Friendly, outgoing, helpful
  • self motivated and can work as a team or alone
  • Computer Skills, knowledge of Word, Excel, Outlook, PMS
  • Attention to detail
  • Accurate in money handling, being able to balance all transactions
  • Previously worked in the guest service industry
  • Speaks other languages (asset)
  • Worked in hotels before (asset)
  • Completed or enrolled in hospitality (asset)

Only those legally able to work in Canada will be considered.

We offer subsidized staff accommodation for the successful candidates. (Private bedroom, shared common areas).

Job Type: Full-time

Pay: $18.50 per hour

Benefits:

  • Company events
  • Dental care
  • Extended health care
  • Life insurance

Work Location: In person

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