Clerk

Clerk

About Queen's University

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Job Summary

Within established and clearly defined library procedures and regulations performs routine circulation and stack maintenance duties.

**Job Description**:

**TYPICAL DUTIES & RESPONSIBILITIES: (Effort & Responsibility)**

**1. Circulation Duties**:

- Charges, discharges, and renews circulating materials in all formats.
- Creates/updates records as required, and according to established authorization.
- Interprets and applies circulation procedures and regulations, referring difficult problems to more senior staff in the area.
- Exercises judgement in issuing routine courtesy library cards, consulting with or referring to the IS Supervisor or designate on special or unusual requests.
- Participates in checking, and preparing library notices, contacting library patrons concerning recalled, held, or rush catalogued items, as required.
- Opens and closes the library, including service points.
- Processes recalls, holds, and campus retrievals; searches for long overdue items and items claimed returned; ensures the completion of all patron and staff-initiated searches; changes the status of books to missing as necessary. Refers problems to more senior staff in the area.
- Assists student library assistants and provides assistance with training student library assistants as needed.

**2. Customer Service Duties**:

- Assists patrons, answering facilitative or basic questions for which an immediate, definite answer can be found.
- Refers queries to the appropriate library staff as necessary.
- Provides assistance and basic troubleshooting in the use of library equipment and computer workstations.

**3. Equipment Support Duties**:

- Ensures with training that all self-service photocopy, microform, printing equipment and software are maintained (including troubleshooting) and are in good working order.
- Issues refunds for students; troubleshoot and respond to any issues
- Provides training and guidance for student library assistants assigned for periodical/ photocopier/microform printer duties, as required.

**4. Stack Maintenance/Retrieval Duties**:

- Undertakes routine stack maintenance, including shelf-reading, sorting, shifting, and shelving library materials and inventory projects.
- Identifies material that needs relabeling or repair. Replaces damaged or missing labels.
- Participates in inventory projects and other special projects.
- With direction, retrieves materials for specific purposes.

**5. Clerical/Administrative Duties**
- Photocopies/scans and delivers material as needed (i.e., for photocopy request, reserve, or interlibrary loan).

**INTERACTIONS AND EQUIPMENT**:
The incumbent works with, or comes in contact with, Library patrons and Library staff in person, by telephone, or electronically.

The incumbent will regularly use the following equipment:

Standard computer and library/office equipment
- Printing software/hardware
- Specialized photocopying equipment, including micro-printers
- Self-checkout software and hardware
- Other hardware or software that is introduced to the Information Services staff and service points.

**QUALIFICATIONS: (Skill)**

**Education & Experience**:
1. Secondary School Graduation Diploma or an equivalent combination of education and experience

2. Basic computer skills (e.g., Working knowledge of Windows/MS Office environment)

**Special Skills, Knowledge, or Ability**:
Ability to work under pressure and to maintain both speed and accuracy are essential; ability to follow detailed instructions accurately; ability to follow a task through to completion following established policies and regulations; good communication skills; ability to work in a team-based environment; service oriented. Ability to meet the physical demands of the position as outlined in Working Conditions.

**DECISION MAKING: (Responsibility)**
In accordance with established and clearly defined library policies, procedures and regulations the incumbent plans own work in order to meet deadlines and maintain service; refers patrons to appropriate staff members or service point and refers to senior staff as required.

Employment Equity and Accessibility Statement

**Skills**

**Reference**
- 285121