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Client Care Coordinator

3 weeks ago

Toronto, Canada WS Audiology Americas Full time

HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions. _

**What you'll be responsible for**:

- Act as a front-line point of contact for clients attending appointments or walk-in visits to our clinic
- Balancing schedules for clinicians and maintaining systems and physical files with accurate patient information and appointment specifics
- Participating in some community events on behalf of HearCANADA to promote our services
- Processing payments (cash, card, insurance), including some third-party billing
- Ordering supplies
- Assisting clinicians with hearing product sales
- Helping with general hearing aid care/maintenance and sterilization of equipment within the clinic

**What’s in it for you**:

- Attractive compensation package including a generous hourly rate along with significant bonus/profit-sharing opportunities
- Employer-funded benefits that start on your first day
- RRSP program with employer-matching
- Additional health & wellness benefits
- Education assistance program and ongoing mentorship/professional development opportunities
- A culture that promotes inclusivity and a shared passion in making a positive impact in our community

**What we are looking for**:

- Completion of high school diploma or equivalency; post-secondary education or courses in marketing, business, or healthcare would be an asset, though not required
- Prior experience in customer service, administration, and retail/b2c sales
- Access to a vehicle and a valid driver's license is required as some localized travel will be required
- An energetic, self-driven person who is excited about business development and community partnerships/marketing
- Experience in event planning, lead generation, business development a strong asset
- Excellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partners
- Proficiency with scheduling software and MS Office