Learning Technology Services Technician, Full Time

**Job**Opportunity**

At the Algonquin and Lakeshore Catholic District School Board, we are guided by a strong system of values that promote dignity and respect for every individual. We believe diversity makes us stronger and are committed to removing barriers and creating a workplace that is inclusive and welcoming to people of all backgrounds, cultures, genders, and abilities.

Job Title:
**Learning Technology Services**Technician**,**Full Time**

Job Posting Number:
CUPE#2425-119-LTST

Eligibility:
Closing Date:
July 23, 2025, 4:00pm

Full Time Equivalent:
1.0 FTE

Assignment:
Effective date to be determined.

Permanent 12 Month.

Working 8 hours per day, 5 days per week.

About the ALCDSB

The Algonquin and Lakeshore Catholic District School Board serves approximately 12,000 students, employs over 1,400 full-time equivalent staff, and covers a geographical area of more than 16,000 square kilometers (Whitney in the North, Picton in the South, Trenton in the West, and Kingston in the East).

The ALCDSB builds faith-filled learning communities where each member is loved, inspired, and successful.

Position Summary

**Reporting to the Manager of Learning Technology Services,**the LTS Technician provides exceptional customer service to end users of the Board by performing remote trouble shooting support for all locations. They will plan, install, configure and maintain the LAN for the Board as well as technology equipment including laptops, desktops, projectors, audio visual devices, PA and phone systems, projectors and cameras. The incumbent will be a self-starter that takes**initiative** to improve the service provided by the LTS department. The LTS Technician is also responsible for providing remote and onsite technical assistance and support related to computer systems, hardware, or software. They respond to queries, run diagnostic programs, isolate problems and determine and implement solutions.**

**Qualifications**:

- Two-year post-secondary Computer Networking or Technical Support related diploma and/or equivalent work related experience;
- Customer Service Certification or equivalent training;
- Current Windows Desktop Certification;
- 3-4 years' of related experience in an IT environment;
- Relevant vendor training for authorized service (certification);
- Previous experience with network hardware and software;
- Proven ability to acquire and implement new technologies;
- Excellent customer service skills;
- Excellent interpersonal and communication skills;
- Superior conflict resolution, trouble shooting and time management skills;
- Ability to think and react quickly;
- Proven ability to produce clean and concise documentation;
- Must possess a valid driver's license and have access to a vehicle to travel and provide service throughout the district

**Communication**

Shares and receives information and ideas in a variety of ways and adapts to the needs of the audience to ensure the message is understood.

**Innovation**

Creates, develops and implements new processes or services with the aim of improving the learning community for all.

**Interpersonal Relations**

Displays characteristics and personal attributes that enhance communication and interactions. Establishes and maintains harmonious professional relationships by demonstrating respect and sensitivity to all.

**Leadership**

Motivates groups of people, while maximizing the efforts of others to achieve a common goal.

**Planning and Organization**

Plans, organizes and coordinates time, resources and tools to meet established goals.

**Professional Integrity**

Models strong ethical or moral principles and always follows them, regardless of who is present.

**System Thinking**

Sees, acknowledges and contributes to the shared mission and vision of the Board. Approaches all work done within ALCDSB as being part of a larger system that is inter-related with strategic plans. Understands that work done in one part of ALCDSB impacts a variety of groups inside and outside of the Board.

What we offer
- Extensive benefits; health, drug, vision, dental, and health care spending account
- Employee and Family Assistance Program
- Staff Wellness resources
- Ongoing learning and career growth

Application and Requirements