Inside Sales Representative

1 week ago

Calgary, Canada Shoemaker Drywall Supplies Full time

Gypsum Management & Supply, Inc. (GMS) is the leading North American distributor of gypsum wallboard, acoustical ceiling products and other specialty building materials. Founded in 1971, GMS now operates an expansive network of distribution centers nationwide.
Founded in 1974, and part of the GMS family of companies since 2018, Shoemaker Drywall Supplies has become one of the largest drywall suppliers in Western Canada. In addition to drywall, Shoemaker carries a wide selection of Interior/Exterior steel framing solutions, Insulation, ceiling systems, roofing products, fasteners, and tools. Visit us at one of our locations across Western Canada for all your construction material needs. Our team of dedicated and hardworking individuals work together to create a rewarding and welcoming environment.
Position Summary
We are currently looking for a highly motivated customer-focused individual for the position of Inside Sales - Order Desk to work with and support our operations team. The primary function of Inside Sales is to provide product knowledge on building materials to new and existing customers.
Key Responsibilities
- Greet and assist customers who enter the facility.
- Manage incoming phone calls, inquiries, and orders.
- Provide project quotes, enter delivery/special orders, and assist in purchasing.
- Meet project timelines to anticipate customer needs.
- Collaborate with Shipping to ensure delivery schedules and instructions are met.
- Work with outside sales staff to stay current with project work and specialty items.
- Learn about new building and home improvement materials to increase retail sales.
- Ensure the facility is clean and stocked.
- Always be an ambassador of the company with all employees and customers.
- Build strong customer relationships through reliable call backs.
- Other duties as assigned by management.

Skills and Qualifications
- At least 1 year of Inside Sales experience.
- At least 2 years of administrative experience
- Customer service experience in fast paced setting required.
- Building material and home improvement product knowledge an asset.
- Effective communication skills, verbal, and written English.
- Excellent computer skills.
- Previous sales experience would be beneficial.

**Benefits**:

- Health benefits - including drug coverage, practitioner, dental, vision, disability, and life insurance.
- Retirement savings (pension or other) are provided.
- Perks - Company discounts (mobile phone, gym membership, etc.), training programs and opportunities for career advancement, group events, and more

We are an equal opportunity employer.

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