Automotive Service Advisor

**_Markham Subaru_** is focused on investing in our employees and company culture. We are a team
- oriented environment, that fosters opportunities for professional development. Under the supervision of the General Manager, we are currently seeking a full-time Automotive Service Advisor to join our rapidly growing team. We are a family owned and operated dealership which prides itself on providing an excellent employee experience, room to grow and support at all levels

**Required Skills/Qualifications**:

- Maintains high standards of customer satisfaction, by ensuring that customers are informed of all promotions and services provided by the dealership.
- Ensures all dealership policies regarding the use of company cars are followed.
- Excellent organizational skills and attention to detail.
- Ability to work independently or as a team, managing time and workflow
- A desire to achieve the very best in customer service and teamwork.
- Maintains a professional appearance.

**Responsibilities & Duties (Listed, but not limited to)**
- Is responsible for telephone requests for appointments and inquiries about work underway.
- Arranges appointments for maintenance services. If possible, obtains information about the customers and their cars before they come to the dealership.
- Visually inspects vehicles with clients prior to work being performed to identify any existing damages or issues of concern.
- Sells lubricating, safety inspection and other services of a similar nature or any other maintenance required by the manufacturer.
- Accurately records the car problem experienced by the customer, on the work order.
- Distributes tasks to the technicians.
- Test drives the car with the customer, as necessary, to confirm the nature of the problem or refer the customer to a technician.
- Considers previous checkups, inspects the car and recommends any additional repairs required.
- Prepares a detailed and accurate estimate of the cost of labour and parts.
- Determines the time frame for completion of the work; verifies this with the shop dispatcher, if necessary.
- Has the customer sign the work order and provides him/her with a copy.
- Determines the payment method. Obtains credit approval, if necessary.
- Notifies the shop dispatcher of the work to be done.
- Checks how the work is progressing throughout the day. Contacts the customers if there is any change in the estimate or the time frame for completion of the work, explains the cost and time required in detail, and obtains the appropriate authorization before any additional work is done.
- Verifies the scope of the warranty coverage on the vehicle to be repaired before work is begun.
- Examines the work orders, to ensure that the work has been finished and that they indicate any additional repairs and authorizations. Closes the work orders, in keeping with established procedures.
- Ensures that cars are parked in the correct spaces. Ensures that they are locked, and that all the keys are labelled and properly organized.
- Ensures that department forms, lists of repairs and pricelists are up to date.
- Is an active participant in the quality control process to eliminate all returns to the shop.
- Inspects car bodywork, notifies customers if any work is necessary and prepares the estimate accordingly.
- Ensures that the work area is kept clean.
- Performs other tasks, based on management requirements and instructions
- Participates in training programs and attends school and events sponsored by the manufacturer.
- Keeps up-to-date on the manufacturer’s technical bulletins.

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00-$90,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

COVID-19 considerations:
All employees and customers are required to wear a mask, social distancing is respected, sanitizations are available throughout the dealership.

**Experience**:

- Service Advisor: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- Mandarin or Cantonese (preferred)

Work Location: One location