Patient Care Coordinator

1 week ago

Vancouver, Canada Elysian Health Full time

**Join Elysian Health as a Care Coordinator and Make a Real Difference in Patient Care**

At Elysian Health, we're more than just a clinic—we're a high-energy, collaborative team dedicated to providing comprehensive, personalized health care. Elysian Health home to a range of services, including Allied Health, Imaging, and Diagnostics. We’re looking for a full-time Care Coordinator to join our Concierge and Executive Health programs at both our South Surrey and our soon-to-be opening Vancouver, BC location. If you’re passionate about delivering exceptional, one-on-one patient care and building meaningful relationships, we’d love to meet you

**What We’re Looking For**:
In this role, you’ll be the cornerstone of each patient’s experience at Elysian Health. You’ll act as their primary point of contact, guiding them through their healthcare journey and advocating for their needs every step of the way. We’re looking for someone enthusiastic, organized, and skilled in clear communication who thrives on providing high-quality patient care. Every patient is unique, and you’ll play a critical role in helping them feel heard, supported, and well-cared for throughout their time with us.

**Key Responsibilities**
- Deliver compassionate, top-tier patient care. Be the first point of contact for new patients and manage their inquiries.
- Communicate effectively with the healthcare team to ensure patient needs are met.
- Register new patients, create electronic medical records, and maintain accurate files.
- Schedule and coordinate patient appointments seamlessly. Maintain the clinic’s organization and tidiness.
- Process billing for both private patients and MSP.

**Requirements: Education, Training, and Experience**
- Medical Office Assistant (MOA) Diploma or equivalent experience.
- Minimum 2 years of experience in customer service (preferred).
- At least 2 years of experience as an MOA or in a similar role (required)
- Familiarity with Myle EMR and/or Jane App is an asset.

Knowledge of both the private and public healthcare systems is an advantage.

**Skills and Abilities We Value**
- Strong communication and teamwork abilities.
- Excellent organizational skills and keen attention to detail.
- Proficiency with word processing and electronic medical record software.
- Familiarity with medical terminology and a professional, reliable attitude.
- Decision-making skills and problem-solving abilities within a fast-paced environment.
- Ability and willingness to commute to South Surrey and Vancouver locations.

**Job Types**: Full-time, Permanent

Pay: $24.00-$28.00 per hour

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Store discount
- Vision care

Ability to commute/relocate:

- Vancouver, BC V5Z 4J7: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you able to commute to South Surrey for training?

**Experience**:

- Customer Service: 2 years (preferred)
- Medical office: 2 years (preferred)

Work Location: In person

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