Moa/patient Care Coordinator

Footbridge Centre for Integrated Orthopaedic Care Inc. is a fast paced, multi-disciplinary, high volume public orthopaedic and sports medicine clinic - home to several surgeons, specialist physicians, physiotherapists, imaging (X-Ray & CT Scan) and orthotics/bracing specialists.

Our mission is to provide a compassionate and efficient patient centric-experience starting from the initial consultation through to follow-up and related care.

The MOA/Patient Care Coordinator works under the direct supervision of the Managing Director and indirectly reports to the physician(s) they support.

As a member of the Footbridge team, the MOA/Patient Care Coordinator will work in cooperation with other clinic staff to ensure safe and effective patient care, in compliance with Footbridge standards and protocols. This position requires a confident, self-motivated, solution-focused individual who embraces working in a fast-paced, multi
- tasking environment and has the ability to pivot when urgent care arises.

The MOA/Patient Care Coordinator is excited about contributing to improving the healthcare system within British Columbia. MOA/Patient Care Coordinators are required to provide exceptional patient care in a calm, efficient manner, and simultaneously work effectively with the rest of the Footbridge team.

This is an evolving position and responsibilities may shift over time.

**Responsibilities**:
1. Deliver exemplary patient-centred care to all Footbridge patients.

2. Phone Counselor: interface with new and current Footbridge patients on the phone.

3. Educator: provide information, answer questions relating to appointments, surgery and other administrative requirements. Facilitate patient flow by directing patients to correct locations, arranging patient transport.

4. Appointment Manager: scheduling and coordinating patient appointments for in person clinics, virtual telehealth clinics, pre
- and post-surgery, sports medicine, urgent/acute care or chronic MSK.

6. Administrative Facilitator: image requisitions, prescriptions and other patient needs as directed by the physician. Update and maintain patient records and ensure test results are available for physician review

7. Billing Support: Do MSP billing and any private billing for the physicians. Process insurance forms and claims.

8. EMR Expert: provide feedback to the Managing Director that will assist in development of better procedures and protocols for Footbridge with the goal of enhancing patient care and efficiency.

9. Collaborator: work with other members of the care team (ie: orthopaedic technician, radiology technician, nurse) to facilitate expedient patient care.

10. Other: other duties may be assigned as required.

Skills & Qualifications
- Proven experience working in a high volume, fast-paced, evolving team environment.
- Excellent computer skills with working knowledge of various software programs.
- Ability to problem-solve, positively adapt to changing working conditions and multi-task.
- Strong written and verbal communication skills.
- Minimum education: High School Diploma.
- Proficient in English.

The following will be considered an asset:

- Experience working with Input Health electronic medical record system,
- Knowledge of medical terminology,
- Experience working in another fast-paced, multi-disciplinary medical environment,
- Graduation from an accredited Medical Office Assistant program.

Dress attire is business casual.

**Job Types**: Full-time, Permanent

**Salary**: $21.00-$25.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

COVID-19 considerations:
Patients, visitors, physicians and staff must wear medical grade masks within the facility as per our Health authority guidelines. Proof from employees of vaccines must be provided.

Work Location: One location