Inbound Customer Service Agent for Taxicab Services

2 days ago

Etobicoke, Canada Toronto 1 Taxi Inc. Full time

This is an excellent opportunity for a well-spoken, friendly, and experienced Customer Service Representative to be responsible for receiving and handling calls in a busy taxicab services call centre. This is a full-time, permanent position for the afternoon shift. This is a fantastic opportunity for a confident, resourceful, go-getter who wants to use their skills and continue to learn.

Duties and Responsibilities:

- Have the ability to quickly understand customer needs while building a positive rapport.
- Enter trip request details into Dispatch Software accurately and quickly.
- Act as a communication liaison with drivers, dispatchers, and other key stakeholders providing necessary support including in emergency situations.
- Properly document inquiry details and direct them to appropriate parties in a timely manner
- Complete administrative tasks such as data collection and entry to assist with the billing process.
- Assist drivers and dispatchers with emergency situations.

Qualifications:

- At least 3+ years of customer service and administrative experience; preferably within passenger transportation or courier companies
- Strong knowledge of the road network throughout the City of Toronto with an ability to learn new information.
- Excellent knowledge of basic computer programs including Microsoft Office (Word, Excel, Outlook) and software; ability to learn customized dispatch programs.
- Strong written and verbal communication skills are essential.
- Excellent customer service and interpersonal skills.
- Ability to multi-task and act quickly.
- Strong organizational skills with sound knowledge of general office and administrative practices
- Ability to work individually as well as in a team environment in high-pressure situations.
- Capable to work with mínimal supervision.
- Punctual and good attendance record.
- Ability to work in a flexible schedule that includes occasional evenings, weekends, and holidays.

We recognize that our strength comes from our people and our success is dependent on the quality, integrity, and commitment of our team members. We are committed to providing a safe, healthy, and enthusiastic team environment where each employee can grow personally and professionally.

**Salary**: $16.55-$18.00 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- 8 hour shift
- On call
- Weekends as needed

Application question(s):

- This position is located in Etobicoke at Hwy27/Steeles. Is the location suitable for you?

**Experience**:

- Customer service: 3 years (preferred)

Work Location: In person

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