Bilingual Reservations and Customer Service Agent

5 days ago

Etobicoke, Canada Jonview Full time

**VALUES**:
**WE WORK AS A TEAM** with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other.
**WE ARE PROFESSIONALS** on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity.
**WE GO BEYOND** our responsibilities to our customers, our colleagues, society, and the environment.
- **Title: Reservations & Customer Service Agent (Bilingual)**:

- **Remote work available**

**Description**:
**Responsibilities**
- Process new reservations, cancellations, and amendments to existing reservations
- Respond to queries regarding itineraries, products, and services from clients, and suppliers
- Build relationships with key clients
- Provide passenger assistance
- Maintain a high level of Canadian Tourism product and geographical knowledge of Canada
- Proof reservations to ensure the accuracy and smooth running of booked itineraries
- Respond to complaints post-travel
- Assist in the completion of any projects, as assigned

**Position Requirements**:

- Effective oral & written communication in **English and French or German** a must
- Effective oral & written communication Portuguese and Spanish is an asset
- Post-Secondary School Education
- Tourism experience is an asset
- Must be able to work evenings and weekends
- Ability to work under pressure and multitask
- Strong attention to detail and autonomy
- Team spirit
- Dedicated to a high level of customer service
- Able to plan, organize and set priorities & manage processes

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$42,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Tuition reimbursement
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Weekends as needed

Application question(s):

- Are you available to work evenings and weekends?
- What are your salary expectations? The starting salary for this role is $40,000.
- Do you speak Spanish or Portuguese? If so, how would you rate your proficiency level from Beginner to Expert?
- How would you rate your knowledge of Canadian Geography? Beginner, Intermediate, or Advanced?
- Are you legally entitled to work in Canada for the duration of your employment?
- Where are you currently located? This position is hybrid but includes working from our Toronto or Montreal office 1 day a week (if you are located in Toronto or Montreal).

**Experience**:

- Reservations: 2 years (preferred)
- Customer service: 2 years (preferred)
- tourism/hospitality: 3 years (preferred)

**Language**:

- French (required)
- German (required)

Work Location: Hybrid remote in Etobicoke, ON M9B 6K5

  • Reservations and Customer Service Agent

    5 days ago

    Etobicoke, Canada Jonview Canada Full time

    **VALUES**: **WE WORK AS A TEAM** with openness to the ideas and expectations of our colleagues, our customers and our client and supplier partners with a commitment to each other. **WE ARE PROFESSIONALS** on a constant quest for excellence, tackling challenges methodically, efficiently, and with integrity. **WE GO BEYOND** our responsibilitiesto our...

  • Reservations Agent

    1 week ago

    Etobicoke, Canada Jonview Canada Full time

    **Position**:Reservations Agent **Status**:Permanent, Full time **Location**:Toronto or Montreal **VALUES**: **WE WORK AS A TEAM** with openness to the ideas and expectations of our colleagues, our customers, and our partners. **WE ARE PROFESSIONALS** on a constant quest for excellence, tackling challenges methodically, with efficiency and integrity, and...

  • Bilingual Reservations and Customer Service Agent

    3 days ago

    Etobicoke, Canada Jonview Canada Full time

    **VALUES**: **WE WORK AS A TEAM** with openness to the ideas and expectations of our colleagues, our customers, and our partners. **WE ARE PROFESSIONALS** on a constant quest for excellence, tackling challenges methodically, with efficiency and integrity, and recognizing the value of creating a fun working environment. **WE GO BEYOND** our obligations to our...

  • Bilingual Reservations and Customer Service Agent

    2 weeks ago

    Etobicoke, Canada Jonview Canada Full time

    **VALUES**: **WE WORK AS A TEAM** with openness to the ideas and expectations of our colleagues, our customers, and our partners. **WE ARE PROFESSIONALS** on a constant quest for excellence, tackling challenges methodically, with efficiency and integrity, and recognizing the value of creating a fun working environment. **WE GO BEYOND** our obligations to our...

  • Reservations Agent, Air Groups

    1 week ago

    Etobicoke, Canada H.I.S Canada Travel Inc. Full time

    DUTIES & RESPONSIBILITIES: Prepare & follow up on group quotes and fulfill group reservations; Ensure evolving needs are addressed/communicated and deadlines are attained during the process, from initial quote to final booking, including payment process to payables and receivables; Liaise with the different supplies involved in the booking process; ...

  • Reservations Agent, Air Groups

    5 days ago

    Etobicoke, Canada Red Label Vacation Inc. Full time

    **DUTIES & RESPONSIBILITIES**: - Responds to requests, prepares price quotations and proposals for domestic and international itineraries and processes bookings while considering all group specific details - Ensure client is informed of and represented in all terms and conditions before, during, and after the group air process including their pre-ticketing,...

  • Reservations Agent

    2 weeks ago

    Etobicoke, Canada Jonview Canada Full time

    **VALUES**: **WE WORK AS A TEAM** with openness to the ideas and expectations of our colleagues, our customers, and our partners. **WE ARE PROFESSIONALS** on a constant quest for excellence, tackling challenges methodically, with efficiency and integrity, and recognize the value of creating a fun working environment. **WE GO BEYOND** our obligations to our...

  • Air Groups Reservation Agent

    1 week ago

    Etobicoke, Canada Red Label Vacation Inc. Full time

    **DUTIES & RESPONSIBILITIES**: - Responds to requests, prepares price quotations and proposals for domestic and international itineraries and processes bookings while considering all group specific details - Ensure client is informed of and represented in all terms and conditions before, during, and after the group air process including their pre-ticketing,...

  • Reservations Agent

    2 weeks ago

    Etobicoke, Canada Jonview Canada Full time

    **VALUES**: **WE WORK AS A TEAM** with openness to the ideas and expectations of our colleagues, our customers, and our partners. **WE ARE PROFESSIONALS** on a constant quest for excellence, tackling challenges methodically, with efficiency and integrity, and recognizing the value of creating a fun working environment. **WE GO BEYOND** our obligations to our...

  • Travel Reservation Agent

    7 days ago

    Etobicoke, Canada Red Label Vacations Full time

    **POSITION: Leisure Travel Consultant, Travel Call Centre** **LOCATION: Remote Position** We are looking for experienced Leisure Travel Consultants who are confident they will provide Merit Loyalty customers with outstanding customer service in a fast-paced call center environment, for all travel-related inquiries including the planning/booking of their...