Bilingual Reservations and Customer Service Agent

3 days ago

Etobicoke, Canada Jonview Canada Full time

**VALUES**:
**WE WORK AS A TEAM** with openness to the ideas and expectations of our colleagues, our customers, and our partners.
**WE ARE PROFESSIONALS** on a constant quest for excellence, tackling challenges methodically, with efficiency and integrity, and recognizing the value of creating a fun working environment.
**WE GO BEYOND** our obligations to our customers, our colleagues, the community, and the environment.

**Title: Reservations & Customer Service Agent**

**Description**:
The incumbent will be responsible for FIT reservation requests for our customers, requests for information on products, passenger support, and treatment of complaints.

**Responsibilities**
- Process new reservations, cancellations, and amendments to existing reservations
- Respond to queries regarding itineraries, products, and services from clients, and suppliers
- Build relationships with key clients
- Provide passenger assistance
- Maintain a high level of Canadian Tourism product and geographical knowledge of Canada
- Proof reservations to ensure the accuracy and smooth running of booked itineraries
- Respond to complaints post-travel
- Assist in the completion of any projects, as assigned

**Position Requirements**:

- Must be able to communicate effectively orally & written in German or French
- Post-Secondary School Education
- 2 to 3 years of Tourism or Customer Service experience
- Ability to work under pressure and multi-task
- Must be able to work evenings and weekends
- Strong attention to detail and autonomy
- Dedicated to a high level of customer service
- Able to plan, organize and set priorities & manage processes

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Application question(s):

- Are you authorized to work in Canada?
- Are you available to work evenings and weekends?
- What are your salary expectations?
- Where are you currently located? This position is remote but includes working from our Toronto office 1 day a week (if you are located in Toronto).

**Experience**:

- tourism/hospitality: 2 years (preferred)

**Language**:

- French (preferred)
- German (preferred)

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