Bilingual Mortgage Loyalty Specialist

6 days ago

Quebec City, Canada Manulife Full time

The Bilingual Mortgage Loyalty Specialist role offers a dynamic opportunity to enhance client relationships and contribute to our mission of delivering exceptional service and innovative solutions. By understanding client needs and managing complex accounts, you will play a critical role in building long-lasting relationships and supporting clients through their renewal journeys. This position empowers you to leverage your communication, problem-solving, and analytical skills while collaborating with the sales team to balance client needs with business goals. Joining our team means you'll have the chance to grow professionally in a supportive and inclusive environment, where your well-being and career aspirations are prioritized. As part of our global network, you'll be instrumental in shaping the future of our customer service and retention strategies.

**Position Responsibilities**:

- Understand client needs to provide resources that enhance account management, while identifying opportunities for additional products to improve the customer’s situation.
- Build long-lasting customer relationships, serving as the primary contact for future business needs and repeat transactions.
- Manage complex files efficiently, addressing customer concerns with appropriate account structures, and support the renewal journey from start to finish.
- Use sound judgment in offering solutions that balance client needs with business profitability, while promoting cost-saving benefits.
- Collaborate with the sales team and peers, stay informed on industry trends, and maintain knowledge of current promotions and regulations to improve service and retention tactics.

**Required Qualifications**:

- 3 to 5 years of financial management industry
- Demonstrate strong communications skills, articulating the complexity of our products’ features in a clear and concise manner
- Strong customer focus, with the ability to influence and negotiate

**Preferred Qualifications**:

- Excellent interpersonal skills with a high level of professionalism
- Excellent problem solving, analytical, judgment and decision-making skills
- Self-motivated with strong focus on success
- Effective time management and ability to organize and prioritize
- Effective customer relationship management
- Excellent business acumen with strong decision-making skills

**When you join our team**:

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Referenced Salary Location**

CAN, Quebec - Full Time Remote

**Working Arrangement**

Remote

**Salary range is expected to be between**

$51,375.00 CAD - $85,625.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short

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