Receptionist/administrative Assistant

2 days ago


Milton, Canada ACT PHYSIOTHERAPY AND HEALTH SERVICES Full time

ACT Physiotherapy and Health Services is looking for the exceptional receptionist, we are located in the heart of downtown Milton.

We are looking to fill a part-time reception/administrative position, evenings (Approx. 6 -12 hrs a week)

Mondays and Fridays: 4-7pm

Alternating Saturdays 9am -2pm

**Requirements**:

- Experience working in a very busy medical set-up or rehab clinic will be preferred.
- Able to provide highest quality customer service to our patients.
- Excellent phone manners & outstanding people skills.
- Responsible, well organized and able to work under pressure as well as multi-task.
- Proficient on the computer
- Extremely self-motivated.
- Medical office assistant diploma, degree or related medical office or customer service experience preferred.
- Positive attitude toward performance improvement and quality management initiatives.

Duties include (not limited to):

- Checking in and checking out patients
- Booking appointments over the phone and in-clinic
- Laundry and basic housekeeping
- Disinfecting as per COVID-19 protocols
- Billing to third party providers, WSIB & Auto Insurance
- Accounts receivable & collections
- Keeping track of all approvals and denials of treatment plans submitted for clients.
- Tracking patient benefit coverage.
- Working to ensure an overall excellent customer experience for the patient.

The main role of this position is keeping the appointment book efficiently full & increasing the productivity of the practice while maintaining a high level of customer service.

**Job Types**: Part-time, Permanent

**Salary**: $15.50-$20.00 per hour

**Benefits**:

- Casual dress
- Flexible schedule
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Customer Service: 1 year (required)
- Administrative experience: 1 year (preferred)

Work Location: One location



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