Hospitality IT Production Management Analyst

As a leading mountain resort operator with over 40 resorts in sixteen states and four countries. We exist to create an _Experience of a Lifetime_ for our employees, so they can, in turn, provide and _Experience of a Lifetime_ for our guests. We are looking for leaders, innovators, creators, and ambitious professionals to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you

**Job Summary**:
The IT Hospitality Production Management Analyst works as part of the IT Hospitality team to proactively identify problems and facilitate solutions, communicate solutions to internal stakeholders, vendors and larger internal IT teams in a Windows Client/Server LAN environment. The ability to communicate clearly, effectively and quickly will ensure these issues are dealt with as efficiently as possible in order to provide an Experience of a Lifetime for employees and guests alike.

This individual works closely with the Business Analysts, Project Managers and Application Managers on our team to troubleshoot ongoing support and maintenance issues, as well as system enhancements. Other duties include quality assurance responsibilities such as test script development and execution, creating production support and training documentation, in addition to access and compliance responsibilities.

**Responsibilities**:

- Strong communication, teamwork and interpersonal skills at all levels.
- Proven track record using analytical and problem-solving skills
- Execution of project tasks as assigned
- Perform ongoing support and maintenance tasks, as well as routine annual duties
- Troubleshoot system issues and provide data to the user community as requested
- Manage internal and vendor ticket queues and prioritization of items with teams
- Complete/support UAT testing for assigned releases
- Provide communication and training as required to key business stakeholders/users on new system functionality, releases, and fixes
- Participate in the Release Life Cycle by developing test plans and test scripts, documenting test results, and reporting on results while coordinating usage of test environments.
- Participate in focus groups to solicit user feedback based on current system usage and desired future system enhancements
- Ensure all work follows the SDLC process, meets SOX and PCI requirements, and maintain all required supporting documentation while ensuring all risk and compliance obligations are met
- Other duties as assigned

**Job Requirements**:

- Able to work a schedule that will include weekends and holidays
- Positive, enthusiastic, and friendly
- Excellent communication skills and able to facilitate communication across multiple stakeholders
- Able to work on multiple projects/tasks simultaneously and manage to deadlines
- Able to support cross-functional teams
- Proven organizational and time management skills
- Solution oriented with desire to learn new skills
- In depth knowledge of the support needs within an enterprise environment, with a focus on enterprise systems.
- Requirements gathering and documentation skills

**Preferred Skills**:

- IT schooling or equivalent job related experience
- Experience in a ski resort or hospitality field
- Experience working knowledge of Vail Resorts organization and processes
- Automated testing experience
- Work order system experience, such as Heat/IT Connect, Jira, etc.

The expected range is $55,000 - $68,750. Actual pay will be adjusted based on experience.

The perks include a free ski pass, and a set of benefits including...
- Medical, Dental, Vision insurance, and a 401(k) retirement plan
- Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time. Salaried employees are generally eligible for Flexible Time Off (FTO)
- Paid Parental Leave for eligible mothers and fathers
- Healthcare & Dependent Care Flexible Spending Accounts
- Life, AD&D, and disability insurance

**Reach Your Peak at Vail Resorts. **At Vail Resorts, our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak.- Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law._
- Requisition ID 492463_