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Manager in Training

2 weeks ago

Whistler, Canada Westmont Hospitality Group Full time

LAUNCH YOUR HOSPITALITY CAREER WITH PURPOSE

Our Manager in Training (MIT) program is designed for ambitious individuals who are ready to lead with heart, gain hands-on experience and grow into future leadership roles. Over 18-24 months, this full-time program offers immersive experience in four key Rooms Division departments: Front Desk, Reservations, Night Audit and Housekeeping.

You won’t just observe, you’ll lead From day one, you’ll take on responsibilities that matter, supported by structured training, direct mentorship, and real-time feedback. This is your opportunity to learn the business inside and out, and become a confident, capable hotel leader.

The MIT position is a unique chance to learn, lead and launch your career at one of Canada’s top resort destinations.

WHY JOIN US?

At Hilton Whistler Resort & Spa we’re passionate about creating exceptional guest experiences. Not just through outstanding service, but by creating heartfelt experiences that guests will remember long after their stay. We believe that when our team members thrive, so does our hospitality. That’s why we foster a workplace where growth, inclusion and recognition are a part of everyday life. Join a team where your passion for hospitality is valued, your ideas are heard, and your career can flourish.

As a Manager in Training, you will receive the following benefits:

- Life & Leisure Program - Incentive paid out every day that you work
- Competitive hourly wage with additional incentives dependent on department rotation
- Extended Health Benefit Plan
- Retirement Savings Programs
- Complimentary meals in our staff cafeteria
- Free on-site staff parking
- 50% Discount at Cinnamon Bear Restaurant
- Participate in Hilton’s Team Member Travel Program
- Educational Assistance Program - Take courses that will assist with your career development

WHAT WE ARE LOOKING FOR
- Minimum 2 years of front-line hotel experience
- Post-secondary education in hospitality or related field an asset
- A professional, well-groomed image with a friendly and positive attitude
- Strong leadership potential with excellent verbal and written communication
- Highly organized with strong multitasking and administrative skills
- Confident problem-solver with a focus on guest satisfaction and resolution
- Able to lead by example and foster a positive, motivated team culture
- A commitment to completing the full 18 to 24-month program and pursuing a long-term career in hospitality management

WHAT YOU’LL BE DOING - ROTATIONAL RESPONSIBILITIES

**FRONT DESK**
- Lead daily front office operations as Manager-On-Duty
- Handle guest check-ins, check-outs, room assignments, and payments
- Manage guest concerns and emergencies with professionalism
- Train and mentor new team members
- Support scheduling, performance tracking, and team coaching
- Drive departmental KPIs (upsells, loyalty, guest satisfaction, etc.)
- Respond to guest surveys and online reviews

**NIGHT AUDIT**
- Supervise overnight operations and manage the Night Team
- Perform nightly financial balancing and reporting
- Resolve guest issues and process late arrivals/walk-ins
- Ensure accuracy of guest folios and group billing
- Liaise with departments to coordinate early check-ins and room status
- Communicate shift updates clearly to morning teams

**HOUSEKEEPING**
- Lead daily operations in the absence of Housekeeping leadership
- Conduct room inspections and uphold quality standards
- Assign daily tasks and support Room Attendants and Housepersons
- Track out-of-order rooms and ensure timely turnaround
- Lead daily briefings and support shift transitions
- Support supply and inventory management
- Assist with onboarding and daily coaching

**RESERVATIONS**
- Manage the reservations inbox and third-party platforms
- Respond to rate quotes, changes, cancellations, and payments
- Handle group blocks, rooming lists, and SRP management
- Liaise with Sales and Revenue teams to support group bookings
- Attend Revenue (RevMax) and Sales meetings
- Shadow Reservations, Revenue, and Conference Services Managers