Hospital Manager

Coast Mountain Veterinary Services - a full service, small animal hospital is looking to hire a Hospital Manager for its busy 5 doctor practice in Whistler, BC. The hospital is conveniently located in the Creekside area, and it offers a wide range of services from Preventive Health Exams and Spay/Neuter services, including complex surgeries. Job Summary The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment. Given the management responsibilities and the face-to-face interaction with clients and employees, on-site attendance is considered an essential job function of this position. The Opportunity: Leadership and Planning - Collaborates in a leadership role with the Managing Veterinarians as the "owners" of the hospital’s success. - Acts as a champion for change and identifies, documents, shares, and promotes best practices. - Participates in the weekly, monthly and annual planning and budget maintenance process. - Establishes goals for the hospital and staff. - Supports the scheduling of hospital team and manages labor costs to budget. - Provides authentic feedback on performance in a timely manner and follows up with progress. - Plans and leads employee meetings. Operations - Oversees employee benefits program and hospital insurance plans. - Develops and implements hospital policy, including CVO/Controlled Substances and Health & Safety compliance. - Monitors computer systems and works with HelpDesk to resolve technical system/equipment issues. - Educates employees on hospital financial policies and procedures, medical protocols, and client compliance program responsibilities. - Manages vendor relationships. - Ensures payroll is accurately completed and submitted for all hospital staff. - Manages accounts receivable and cash on hand including performing invoice audit reviews. - Manages hospital inventory and controls facility and administrative costs. In Service to People - Partners with the Managing DVM and Operations Lead to address all staffing needs including hiring, training, mentorship and development. Responsible for all non-DVM team members. - Builds strong team by attracting and developing talent. - Implements performance-based incentive and rewards and recognition program. - Mediates conflict in a timely manner and fosters an environment of high trust within the team and clientele. - Resolves client issues and escalations and oversees client follow up communications. - Drives client visits through strategic communication and local marketing efforts (i.e., Community). - Supports the training of staff on client service initiatives and uses client visit growth best practices. Skills & Qualifications: - Bachelor’s degree in business or related degree is preferred. - Experience in multi-functional operations including budget, labor, inventory and staff management. - Manages time and tasks appropriately while remaining flexible with assigned duties. - Supervisory and leadership experience—Make decisions confidently, timely and effectively. - Reporting and data analysis, problem solving and resolution management skills. - Interpersonal skills with staff and clients and works well in a team environment. - Basic computer skills: Microsoft Office suite (Avimark knowledge preferred).