Field Service Technician

**Company Description** Who We Are**

One Company. Hundreds of Products. Endless Possibilities. Ply Gem is North America's leading manufacturer of exterior building materials, including windows, siding, stone, and 40 other categories. At Ply Gem, we provide the nation's residential builders, remodelers and architects with access to a comprehensive range of building products. From new construction to repair, remodel and replacement, our full line of building products provide quality and value for all types of projects.

Ply Gem Canada is a growing company in the building products industry backed by Cornerstone Building Brands, providing us with stability and strength in the North American market. Cornerstone Building Brands is the largest manufacturer of vinyl windows in North America with brands you’ve come to know and trust. We have endless building product options from standard to specialty to customized to whatever you’re looking for. But it’s our service capabilities that sets us apart.

Our building solutions are the cornerstone of the communities we serve. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.

**Why Join Our Team**

Our employees are empowered to make a meaningful impact on our success while pursuing a wide range of opportunities to meet your personal aspirations for development and advancement within a stable, growing Canadian industry leader.

**What You Can Expect from our Company**
- You will be Part of a Winning Team
- You Can Capitalize on Your Opportunities and Make an Impact
- You Will Be Well Rewarded for Your Contributions to our Success
- You’ll work for a growing company with an excellent reputation in our sector for providing great products and customer service
- Competitive and tangible rewards that provide fair compensation relative to expectations and effort including base earnings, benefits for you and your family, and contributions toward your retirement savings
- Competitive vacation time and flexibility in work schedules and location consistent with your role
- Resources and support to help you manage your personal wellness

**What the Company Expects of our Team**
- Bring yourself fully to work each day
- Playing your role on the team so together we Win as One
- Welcoming and Driving Change to support our continued evolution
- Help drive the success of our Canadian Business through living our universal core values
- Making an Impact to ensure our continued success

Cornerstone Building Brands is seeking a Field Service Technician to perform in-field warranty and service repairs and adjustment on window and door products. Provide technical feedback on product performance and deficiencies. Communicate with dealers on the status of specific services issues, also serves as a liaison between Insulate and the end-user. This position requires independent judgment, problem solving ability, keen observation skills and effective responsibility assumption. The required problem solving skills demand prompt action in making craftsman-like repairs or product replacements for customer satisfaction. Exceptional communication and interpersonal skills are essential for success in the position. Internal contacts will be all levels of employees and Territory Managers. External contacts are homeowners, contractors and distributors. This position is for the Sacramento, CA area. This Technician must have glass glazing experience.

**DUTIES AND RESPONSIBILITES**
- Responsible for completion of all service requests in assigned territory
- Perform field repairs, glass replacements, operational adjustments and repair
- Conduct field evaluations and inspections
- Provide documentation on work performed for each service call
- Review daily schedule of appointments with Service Scheduler for efficient routing and confirm appointments with customers prior to arrival
- Work closely with service scheduler providing feedback on complete and incomplete service requests
- Document requirements for follow-up appointments
- Assist in the scheduling of follow-up appointments
- Provide technical feedback
- Document information gathered in the field regarding operational and design deficiencies
- Provide recommendations for modifications
- Operate 1 ton truck in a courteous and safe manner
- Maintain parts inventory in assigned service vehicle
- Monitor supply levels of parts and materials, restock as needed

EQUIPMENT PROVIDED
- Tools, Equipment, PPE will be provided
- Mobile Phone
- Assorted hand and power tools
- 1-ton Box Van
- Glass cup
- Steel toed Safety shoes
- Uniform Shirts
- Safety Gloves and glasses

**Qualifications**
3 to 5 years of working experience as a service technician for similar window and door manufacturers. Must have a valid class 5 driver's license and clean driver's abstract. Able to work in all inclement weather conditions. Able to work off ladders and scaffolding.
**Additional Information**