New Equator Coffee Gloucester

Equator Coffee Roasters is an Ontario-based, mission-driven coffee roasting company from the friendly town of Almonte, Ontario. We exist to connect the coffee drinker to the coffee farmer, from one family to another. We believe the world is a better place with better quality coffee that is sourced ethically and cared for organically. At Equator, coffee is more than just a beautiful beverage; it’s a way to change the world for the better. Our cafes serve as the “front line” of our company and brand - a place for customers to learn and enjoy our core values**:service, quality, community**.

**JOB SUMMARY**

This Job will be based out of our new Equator Gloucester location Opening Soon

Looking for: Part-time & Full-time permanent positions

This cafe is located inside the Chapters/Indigo bookstore.

The primary responsibility of Café Team Members is to prepare and deliver high quality products and exemplary customer service. This will ensure an incredible customer experience from the entry greeting as to all aspects of the physical space including presentation and cleanliness. It is important to have a high level of company and product knowledge in order to answer customer questions. They are responsible for acting in accordance with Equator Values and **The Equator Way** of operating on the café floor at all times.

**ESSENTIAL DUTIES**

The Café Team Member’s responsibilities include but are not limited to the following:
**Customer Service**
- Acts with integrity and honesty promoting the culture, values and standards of Equator
- Attains a high level of company and product knowledge in order to answer customer inquiries
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting personally with the customer
- Serves customers on the floor by delivering food and beverage, busing tables and keeping all service areas clean and stocked

**POS (Point of Sale) and Cash Management**
- Greets customer; requests and receives order including method of delivery; delivers basic items not requiring preparation (brewed coffee, baked goods, etc.)
- Receives and processes payment and ensuring completion and accuracy
- Thanks customer being sure to leave a good impression
- Follow rush procedures by providing additional support on cash with the line is longer than 3-4 customers
- Carefully follows appropriate closing and cash management procedures at end of day

**Product Preparation and Delivery**
- Prepares all ready-made beverages (coffee, iced tea, loose tea bags, etc.) and always keeps service area properly stocked
- Follows carefully all order taking procedures and communicates efficiently with the barista on duty
- For all “for here” orders, provides a number to customer and delivers product when ready
- For all “take away” orders, asks for the customers name so that we can call them appropriately once their order is ready
- Assists barista by prepping any beverages as required using effective communication
- Follows instructions of kitchen staff for proper food presentation and delivery

**Maintains Standards**
- Maintains regular and consistent attendance and punctuality
- Ensures quality control through regular tasting, testing and adjusting during shifts to produce products within specifications. Kindly rejects product outside of specifications
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to recipe and presentation standards
- Follows the company dress code as outlined in the Employee Handbook
- Follows health, safety and sanitation guidelines according to government standards

**Cleaning, Maintenance and Keeping Busy**
- Maintains appropriate quantities of beverages available by brewing ahead as needed
- Always ensures a clean and safe work area
- Works with kitchen staff to keep dishes clean and prevent an overflow in the dish sink
- Follows all cleaning and maintenance procedures throughout the day and closing procedures for deep cleaning and preparing the space for the next day’s opener.
- At times of low customer volume, attends to additional cleaning, restocking and maintenance procedures according to the list of “extra Jobs” provided by the Cafe Site Manager

**Communication and Administration**
- Reads Push Operations chat channel on each shift, responds and acts on all information where needed
- Follow all Equator café staff communications procedures and respond professionally and promptly to all communications
- Always communicates well with other Team Members avoiding gossip and discouraging words
- Reports all concerns in a timely manner to Shift Supervisors and Managers as required
- Follows Equator operational policies and procedures as outlined in the Employee Handbook

**Barista Skills (optional after all other tasks have been mastered)**
- Able to identify all parts an