Operational Support Team- Administrative

Company Description

At Vialto we create the connections that build global careers and societies, bridging
the gap between people and their aspirations. As the world of work continues to
evolve, we are bringing together the individuals, ideas and technology to unlock
business and human growth.

**Job Description**:
**Responsibilities**
- Incoming mail - documenting contents, sorting, scanning, updating details of work in case management and data management systems, distributing to legal staff accordingly
- Incoming faxes - monitoring incoming faxes, documenting contents, distributing to legal staff
- Courier preparation - waybill creation, tracking of packages, contacting vendor to resolve issues related shipment delays
- Coordinating support services with our internal Business Center
- Facilitating daily cheque requests - sorting, printing, scanning, courier to legal staff
- Assist with other administrative tasks or project based work, as required.

**Attributes**
- Critical attributes of this position include: a positive, proactive “can do” attitude and excellent customer service, interpersonal and communication skills
- Strong work ethic, discretion in handling confidential information and ability to prioritize and adapt to changing demands and deadlines
- Must have strong organizational skills, meticulous follow-up and follow-through, good judgment and high attention to detail
- Confidence in ability to work in an ever changing work environment

**Interpersonal Skills**
- Clearly communicates efficiently and professionally
- Excellent discretion when dealing with sensitive information
- Ability to negotiate and influence effectively

**Client Service**
- Provides services according to predetermined requirements and quality standards.
- Escalates problems to team lead or manager if unable to resolve
- Ability to take initiative and very client service oriented

**Problem Solving / Judgment / Decision Making**
- Excellent judgment and strong problem solving skills, including a proactive approach to working with staff and clients at all levels while demonstrating flexibility
- This position follows straightforward guidelines and established practices, major issues are deferred to the team lead or manager to resolve

**Travel Requirements**
- None

**Qualifications**:
**Education and Professional Certification**
- High school diploma required. A post-secondary education is an asset.

**Work Experience**
- 1 - 3 years of experience working in an administrative role within a law firm or business support service center
- Experience in a high-volume, fast-paced environment is an asset
- Experience with Google suite of products is an asset

Additional Information
**About Vialto Partners**

Vialto Partners LLP is one of North America’s leading corporate immigration law firms. With more than two decades of experience and expertise in the niche fields of Canadian, US, and global immigration law, the firm provides a level of expertise, competence and strategic focus that ensures the best chance of success for corporate and individual clients worldwide. The firm’s Canadian immigration lawyers, US immigration attorneys and global immigration specialists have had the distinction of representing multinational corporations, as well as small
- and medium-sized organizations and skilled professionals in a variety of industries, including but not limited to: energy, IT, R&D, manufacturing, engineering, entertainment, telecommunications and finance.

Globally, Vialto Partners is a Global Mobility Tax and Immigration Services Business, made up of approximately 6,000 people, including around 160 partners, across 41 territories. The practice services more than 3,000 multinational and distributed workforce clients worldwide.

**Vision**

Vialto Partners’ purpose is derived from the belief that they can make a difference in the world by promoting mobility and global careers as a positive force for good. Their purpose is to make mobility and global careers easy so businesses can grow, and societies can thrive.

Previously operating as the global mobility tax and immigration business of PwC, Vialto Partners is an independent organization dedicated to connecting people, ideas, and technology that can sparke meaningful change. With the investment support of CD&R, Vialto Partners is hyper-focused on a seamless cross-border experience for clients, while accelerating investment in technology and new services.

This is a **once in a lifetime career opportunity** to disrupt the market by creating something unique and transformative and to be part of this first mover story. This is a** growth story**, and this will provide unprecedented opportunities for you..