Operations Support

3 days ago

North Vancouver, Canada Appliance Installations Full time

Position Title**:Operations Support & Administration**

**Position Summary**

**Key Responsibilities**

As an Operations Support & Administration professional, you will undertake the following primary responsibilities:
1. Operations
- Schedule Coordination: Manage daily scheduling of installations and callbacks, ensuring accurate updates to CRM.
- Team Communication: Share daily schedules with the Installation Team by 3 p.m. to ensure everyone is aligned and prepared.
- Permit Management: Receive and process approved permits as required,
- Inspection Oversight: Collaborate with Management to address any failed inspections promptly.
- Inventory Management: Work closely with the Warehouse Lead to confirm product availability for installations and coordinate the pick-up of custom-made trims from manufacturers.
- Rough-in Coordination: Manage and schedule rough-in and inspections as necessary.

2. Clerical/Administrative Support
- Time Sheet Management: Issue time sheets to all hourly employees bi-weekly and ensure timely.
- Payroll Documentation: Collect and transmit time sheets and other payroll-related documentation to our payroll provider on a bi-weekly basis (Tuesdays).
- Data Entry: Perform data entry for permits and ensure that all related documentation is organized and accessible.
- Quote Management: Ensure that all Quote Notes are attached to their respective folders on a daily basis and issue framing specifications to clients when required.

3. -Customer Service
- Inbound Call Management: Answer incoming calls graciously, managing inquiries and directing them to the appropriate parties as necessary.
- In-Person Assistance: Handle in-person requests and inquiries in the absence of the sales team.
- Complaint Resolution: Escalate customer complaints to management and Sales as required, ensuring thorough follow-through on all customer issues in accordance with management's directives.
- Documentation Distribution: Prepare and send out customer documentation as requested (e.g., strata documents, permits).
- Customer Interaction: Conduct customer follow-ups and maintain communication to guarantee satisfaction and support.

**Qualifications**
- Demonstrated experience in a sales support, operations, or administrative role preferred.
- Exceptional organizational skills and attention to detail.
- Strong interpersonal and communication skills, both written and verbal.
- Ability to thrive in a fast-paced, ever-changing environment.
- Proven ability to manage multiple priorities effectively.

Pay: From $22.00 per hour

Expected hours: 32 - 38 per week

**Benefits**:

- Dental care
- On-site parking
- Vision care

Work Location: In person

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