Operations Support

4 days ago

North Vancouver, Canada Appliance Installations Full time

Position Title**:Operations Support & Administration**

**Position Summary**

**Key Responsibilities**

As an Operations Support & Administration professional, you will undertake the following primary responsibilities:
1. Operations
- Schedule Coordination: Manage daily scheduling of installations and callbacks, ensuring accurate updates to CRM.
- Team Communication: Share daily schedules with the Installation Team by 3 p.m. to ensure everyone is aligned and prepared.
- Permit Management: Receive and process approved permits as required,
- Inspection Oversight: Collaborate with Management to address any failed inspections promptly.
- Inventory Management: Work closely with the Warehouse Lead to confirm product availability for installations and coordinate the pick-up of custom-made trims from manufacturers.
- Rough-in Coordination: Manage and schedule rough-in and inspections as necessary.

2. Clerical/Administrative Support
- Time Sheet Management: Issue time sheets to all hourly employees bi-weekly and ensure timely.
- Payroll Documentation: Collect and transmit time sheets and other payroll-related documentation to our payroll provider on a bi-weekly basis (Tuesdays).
- Data Entry: Perform data entry for permits and ensure that all related documentation is organized and accessible.
- Quote Management: Ensure that all Quote Notes are attached to their respective folders on a daily basis and issue framing specifications to clients when required.

3. -Customer Service
- Inbound Call Management: Answer incoming calls graciously, managing inquiries and directing them to the appropriate parties as necessary.
- In-Person Assistance: Handle in-person requests and inquiries in the absence of the sales team.
- Complaint Resolution: Escalate customer complaints to management and Sales as required, ensuring thorough follow-through on all customer issues in accordance with management's directives.
- Documentation Distribution: Prepare and send out customer documentation as requested (e.g., strata documents, permits).
- Customer Interaction: Conduct customer follow-ups and maintain communication to guarantee satisfaction and support.

**Qualifications**
- Demonstrated experience in a sales support, operations, or administrative role preferred.
- Exceptional organizational skills and attention to detail.
- Strong interpersonal and communication skills, both written and verbal.
- Ability to thrive in a fast-paced, ever-changing environment.
- Proven ability to manage multiple priorities effectively.

Pay: From $22.00 per hour

Expected hours: 32 - 38 per week

**Benefits**:

- Dental care
- On-site parking
- Vision care

Work Location: In person

  • Customer Support Specialist

    2 weeks ago

    Vancouver, Canada Push Operations Full time

    Find a job that you love. We're a team of fun and driven individuals disrupting the environment of employee management. We help entrepreneurs streamline their operations by automating management tasks, allowing them to do more of what they love. **The Company**: Push is an all-in-one platform that helps businesses grow and scale their companies by...

  • IT Support Specialist

    2 days ago

    Vancouver, Canada Push Operations Full time

    **The Company**: Push is an all-in-one platform that helps businesses grow and scale their companies by simplifying HR, payroll, time tracking, and scheduling. Our purpose is to help our customers free up their time by making people management ridiculously easy, so they can focus on their passion. Our customer base includes some of the biggest brands, such...

  • Customer Support Specialist

    6 days ago

    Vancouver, Canada Push Operations Full time

    **The Company**: Push is an all-in-one platform that helps businesses grow and scale their companies by simplifying HR, payroll, time tracking, and scheduling. Our purpose is to help our customers free up their time by making people management ridiculously easy, so they can focus on their passion. Our customer base includes some of the biggest brands, such...

  • Onsite Technical Support Tier I

    2 weeks ago

    Vancouver, Canada Campus Support Full time

    **About us** At Primacorp Ventures, we are all about creating opportunities and making a meaningful impact. Founded in 1995, we're the largest accredited independent post-secondary education group in Canada. Yet, for us, this is just the opening act of our transformative journey! **Position**:Onsite Technical Support Tier I **Reporting to**: IT Onsite...

  • Home Support Worker

    2 weeks ago

    North York, Canada Buffy Darwin Operations Full time

    Work Term: Permanent - Work Language: English - Hours: 40 hours per week - Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years - **Work site environment**: - Non-smoking - ** Work setting**: - Urban area - Work in employer's/client's home - ** Tasks**: - Administer bedside and personal care - Administer...

  • Casual Tenant Support Worker

    6 days ago

    Vancouver, Canada Connective Support Society Full time

    Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all. ROLE PURPOSE This position will provide casework and support to residents of Connective’s programs to enhance their quality of life, to ensure the orderly and safe...

  • Vice President of Administrative and People Operations

    15 hours ago

    Vancouver, Canada Connective Support Society Full time

    Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all. ROLE PURPOSE The Vice President of Administrative and People Operations will play a critical role in supporting the Chief Administrative Officer in leading the...

  • Casual Tenant Support Worker

    14 hours ago

    Vancouver, Canada Connective Support Society Full time

    Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all. ROLE PURPOSE This position will provide casework and support to residents of Connective’s programs to enhance their quality of life, to ensure the orderly and safe...

  • Pt - Tenant Support Worker (Kingsway)

    6 days ago

    Vancouver, Canada Connective Support Society Full time

    Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all. ROLE PURPOSE This position will provide casework and support to residents of Connective’s programs to enhance their quality of life, to ensure the orderly and safe...

  • Casual Tenant Support Worker

    7 days ago

    Vancouver, Canada Connective Support Society Full time

    Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all. ROLE PURPOSE This position will provide casework and support to residents of Connective’s programs to enhance their quality of life, to ensure the orderly and safe...