Collection Agent

4 days ago


North York, Canada Debt Control Agency Inc Full time

**About Us**
Debt Control Agency Inc (DCA) is a leading Canadian collection agency with over 20 years of experience and offices in Toronto, Laval, and Kelowna. We specialize in full-cycle recovery solutions, including early-stage account care, third-party collections, and legal recovery.

As we grow, we're expanding our **First Party Operations** and are looking for **5 driven and professional collection agents** to join our Toronto team.

**Hours**:

- Monday to Saturday, 8:00 a.m. - 8:00 p.m.
- Fixed 5-day schedule (40 hours per week) — _no rotating shifts_

**What You’ll Do**:

- Contact customers regarding overdue accounts
- Negotiate payment plans or full resolutions
- Handle inquiries and explain account details clearly
- Document interactions accurately
- Ensure compliance with federal, provincial, and client-specific guidelines

**What You Bring**:

- Experience in collections or sales/customer service
- Strong negotiation and communication skills
- Goal-oriented with the ability to meet deadlines
- Intermediate computer skills
- A professional, customer-focused mindset

**What You’ll Get**:

- Base salary starting at $40,000/year
- Performance-based commissions and bonuses
- Full group benefits (dental, vision, health)
- On-site fitness centre access
- Secured parking
- Supportive, compliance-focused team culture

DCA is an equal opportunity employer. We thank all applicants; only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

Pay: From $40,000.00 per year

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Dental care
- Extended health care
- On-site gym
- On-site parking
- Vision care

Schedule:

- 8 hour shift

Work Location: In person

Expected start date: 2025-05-28



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