Collections customer service agent

3 days ago

North York ON MJ X, Canada Sterling Bailiffs Inc Full time

Job Overview

We are seeking a highly motivated and detail-oriented Collection Agent to join our team. As a Collection Agent, you will be responsible for contacting customers to collect outstanding payments and resolve any issues related to accounts receivable. This is a challenging role that requires excellent communication skills, strong negotiation abilities, and a customer-focused mindset.

Responsibilities

  • Contact customers via phone, email or post to collect overdue payments
  • Negotiate payment arrangements and develop repayment plans
  • Provide exceptional customer service while maintaining a professional and empathetic approach
  • Update customer account information and payment records accurately
  • Perform account analysis to identify delinquent accounts and determine appropriate actions
  • Collaborate with internal teams to resolve customer inquiries and disputes
  • Utilize accounting software to track and manage collections activities
  • Maintain confidentiality of customer information and adhere to data protection regulations
  • Meet collection targets and deadlines set by the company
  • Input payments
  • Face to face payment interactions

Skills:

  • Strong customer service skills with the ability to handle difficult conversations tactfully
  • Proficient in data entry and record keeping
  • Excellent negotiation skills to effectively resolve payment disputes
  • Knowledge of accounts receivable processes and best practices
  • Familiarity with financial services and basic accounting principles
  • Ability to analyze customer accounts and identify patterns or trends
  • Strong phone etiquette with clear verbal communication skills
  • Basic math skills for accurate calculations and payment reconciliations

Please email Kashauna your resume -

Job Types: Full-time, Permanent

Pay: From $18.00 per hour

Expected hours: 40 per week

Work Location: In person

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