Bilingual Collections Supervisor

2 days ago

North York, Canada Total Credit Recovery Full time

We are looking for talented, energetic and people-focused leaders to grow with our team

Do you have call center leadership experience? We want to hear from you

**OVERVIEW OF POSITION**:
We are hiring a BilingualSupervisor to join our team. As an integral member of the TCR team, the Supervisor plays a key leadership role in coaching, mentoring, providing direction, and ensuring quality of the services within their department. Reporting to the Collection Manager, this position is currently work from home, but will be based out of Toronto or Laval branch.

**THE IDEAL CANDIDATE**:

- Understands that results are driven by our people, and is highly skilled at performance-based coaching/management, and training needs analysis
- Is a self-starter, strong negotiator, and seeks to proactively solve problems
- Can communicate well with all employees ranging from front line staff to senior management
- Is able to quickly analyze, grasp and disseminate new processes and procedures
- Has 1-2 years of leadership experience in call centers (preference given to collections and/or compliance experience)
- Is detail oriented and can ensure adherence to regulatory requirements
- Thrives in a fast-paced environment

**DUTIES INCLUDE BUT ARE NOT LIMITED TO**:

- In coordination with the Leadership team support production needs daily
- Coaching agents to success (Kpi’s, Compliance, Negotiation skills etc.)
- Support the hiring and onboarding process
- Administrative functions including creating reporting and managing the team’s support desk
- Handle escalated customer calls, and collections calls as needed
- Other duties as assigned by Collections Manager or Director

**REQUIREMENTS**:

- Fluent in both English and Frenchis required
- 1-2 years of collections experience or relevant supervisory experience
- Intermediate to advanced computer skills (specifically Excel)
- CUBS knowledge would be an asset
- Great written and verbal communication skills
- Quick learner and able to adapt to changes well
- Strong organizational skills and ability to prioritize
- Willingness to learn
- Professional, tactful and empathetic

**What’s in it for you?**
- Competitive salary
- Commission, contests and bonus plans
- Paid training
- Great benefits including medical, dental and optical plans
- Friendly and fun work environment
- Opportunities for advancement

**About us**:
Total Credit Recovery Limited (TCR) is the largest Canadian-owned receivables management company, servicing most major Canadian credit grantors. TCR is a progressive company in the financial sector, with over 400 employees in 4 offices across Canada.

For more on this and other employment opportunities at Total Credit Recovery Limited please visit our website.

**Job Types**: Full-time, Permanent

**Salary**: From $35,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Tuition reimbursement
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Bonus pay
- Commission pay

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (required)

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