Supervisor, Adoption

**Winnipeg Humane Society - Job Posting #2025-4-15**

**Date**:September 8th, 2025

**Position Title**: Supervisor, Adoption & Retail Operations

**Department**: Adoptions and Retail Operations

**Reports to**: Manager, Adoptions and Retail Operations

**Classification**: Union

**Rate**: $17.85/hr (start)
- $23.43/hr (Year 10) - Adoptions Supervisor

**Hours**:Hours vary depending on availability/need (May get called on short notice)

**Days/times of shifts could vary/change**

**Start Date**:ASAP

**Closing Date for Applicants**: Open until filled
- **Who we are**:_
- One of the oldest registered Non-Profit charities in Manitoba funded primarily by donations and events.
- An innovative community service organization committed to protecting animals from suffering, and to promoting their welfare and dignity.
- A team of generous partners, donors, hardworking volunteers and committed staff united in the belief that every animal deserves dignity and love.
- One of the largest and more recognized animal shelter and welfare organizations in Canada.
- Always growing, changing, and adapting to meet the expectations of the community and the needs of Winnipeg’s animal population.

**Position Summary**:
The Adoption and Retail Operations Supervisor has knowledge of all staff positions and provides training, supervision, and direction for Adoptions department and Retail Operations staff and volunteers, reviews paperwork for accuracy and completeness, ensures partner program requirements are met, communicates with partner vet clinics, and provides feedback on staff performance to management. Reporting to the Manager Adoptions and Retail Operations, the Adoptions and Retail Operations Supervisor ensures clients receive impeccable service, is the next-in-line for elevated service concerns and is empowered to make decisions with regard to adoptions, fees, and supplemental staffing.

**Duties and Responsibilities**

Adoptions
- Directing and supervising adoption staff and volunteers, including satellite staff.
- Perform adoption consultations as needed; processing of adoptions as necessary, including vaccinating and microchipping.
- Daily review of adoptions processed paperwork, Petplan activations are done, and Welcome Home Program information is delivered to veterinary clinics.
- Assists in training of new staff and volunteers
- Ability to give direct, constructive feedback to staff in a timely, respectful manner
- Delegation of duties to staff to ensure smooth delivery of all services
- Communicate promptly with Manager of Adoption
- Communicate effectively with all staff, volunteers and customers with exemplary service skills
- Ensuring all clients receive impeccable service
- Delivering feedback to Manager regarding staff and service issues
- Be guided by and guide by empathy and being trauma informed with a harm reduction lens for true community service.
- Other duties as assigned

Retail Operations
- Develop knowledge about other services provided by the Society and find opportunities to match available services to interested clients
- Handle cash and cash balancing
- Provide direct and constructive feedback to staff in a timely, respectful manner
- Deliver feedback to Manager Adoptions and Retail Operations regarding staff and service issues
- Delegate duties to staff to ensure smooth delivery of all services
- Work with other staff and volunteers as required
- Support evaluation of customer feedback and optimization of processes and systems to continually improve customer experience
- Processing retail sales and other transactions on computerized cash register
- Open or close of Pet Shop as part of daily routine
- Stock shelves and participate in general upkeep of the Pet Shop
- Daily monitoring of order management including returns, inventory issues, payment issues etc.
- Support back-end payment operations
- Update retail site as required
- Order inventory in Manager Adoptions and Retail Operations absence
- Set up and take down retail displays for special events as required, including transporting of fixtures and merchandise in WHS vehicle
- Greet clients promptly and courteously and determine their service requirements
- Resolve customer inquiries in a timely manner
- Offer exemplary customer service and coach and mentor staff on customer service expectations
- Communicate with Manager Adoptions and Retail Operations to ensure merchandise is available at the Pet Shop
- Other duties as reasonably assigned

**Accountabilities**

Directly accountable to the Manager Adoptions and Retail Operations.

**Qualifications & Experience**

The following are mandatory qualifications for this role:

- Grade twelve education
- Demonstrated experience in effective leadership
- Driver’s license and clean driving record

**Knowledge & Skills**
- Computer literacy essential
- Exceptional customer service skills

**Personal Attributes**
- Demonstrates utmost maturity and professionalism
- Excellent problem-solving skills essenti