Adoptions - Adoption Counsellor Casual

**The Winnipeg Humane Society - Job Posting # 2025-4-04**

**Date**:April 23rd, 2025

**Position Title**: Adoption Counsellor, Casual

**Reports to**: Manager, Adoptions and Retail Operations

**Classification**: Union

**Rate**:$16.81/hr (start) - $21.85/hr (Year 10) - fixed union wage scale

**Hours**:Hours vary depending on availability/need (May get called on short

notice)

**Days/Time of shifts could vary/change**

**Start Date**:ASAP

**Closing Date for Applicants**: Open until filled

**Position Summary**:
The Adoption Counsellor is responsible for all customer service duties with special attention to

encouraging adoptions and making successful matches between animals and adopters. They are

often the first point of contact for clients visiting The Winnipeg Humane Society, and are

responsible for greeting visitors, providing reception services, answering telephones, responding to

frequent contact with all visitors, staff, management, and volunteers, and should be professional

and respectful to everyone they encounter.

**_Who we are: _**
- One of the oldest registered Non-Profit charities in Manitoba funded primarily by donations and

events.
- An innovative community service organization committed to protecting animals from suffering,

and to promoting their welfare and dignity.
- A team of generous partners, donors, hardworking volunteers and committed staff united in the

belief that every animal deserves dignity and love.
- One of the largest and more recognized animal shelter and welfare organizations in Canada.
- Always growing, changing, and adapting to meet the expectations of the community and the

needs of Winnipeg’s animal population.

**Duties and Responsibilities**:
1. Educate the public about our services and policies in a manner that is respectful and
informative.

2. Promptly and courteously greet clients and determine their service requirements.

manner.

4. Process adoptions in their entirety and make sure animals go home with all relevant items
and medications.

5. Develop knowledge about the other services provided by the WHS and find opportunities
to match available services to interested clients.

6. Demonstrate proficiency with computers and accuracy with data entry.
7. Perform animal maintenance (clean-up) in kennels & rooms as required.
8. Participate in social media videos or photos to help promote adoptable animals.
9. Keep all shared spaces organized and clean, especially the front desk.
10. Report to Adoptions Supervisors and follow their instructions.
11. Other duties as reasonably assigned.

**Standards of Performance**:
1. Keeping the mission of the Winnipeg Humane Society in the forefront when performing job
duties; as well as when representing the WHS both inside and outside of the shelter

environment.

2. Efficiency and exemplary customer service are demonstrated in the accomplishment of
assigned duties. High standards of customer service and respect for all are a must.

3. Confidentiality is maintained on all matters pertaining to The WHS.
4. Effective and professional communication with customers, fellow staff, and volunteers on an

ongoing basis. Respect for all is always maintained.

5. Exemplary level of care provided to all animals in accordance with The Winnipeg Humane
Society’s mission, policies, and practices.

6. Capacity to work effectively in a team environment. Tactful, supportive, and able to modify
interpersonal style and behaviour to work effectively with others.

7. Demonstrate willingness and ability to operate within the confines of the protocols and
policies as set by the WHS.

**Accountability**

Directly accountable to the Manager, Adoptions and Retail Operations.

**Education, Training & Experience**

1. Minimum of Grade 12 or equivalent required,

2. More than six (6) months of experience in customer service, retail, and/or animal handling will
be given priority.

3. An equivalent combination of education and experience will also be considered.

**Abilities, Skills & Knowledge**:
1. Excellent customer service skills are a must; positive, pleasant attitude and good interpersonal
skills.

2. Excellent communication skills, both oral and written.

3. Good organizational skills with attention to detail.

4. Ability to learn quickly and willingness to vaccinate, microchip, and perform various treatment
techniques once trained.

5. Ability to work with others as part of a team.

6. Ability to lift and haul heavy bags and boxes up to 50 pounds.

7. Ability and confidence to work with animals of all sizes and strengths, including large and
sometimes challenging dogs who are still working on becoming good canine citizens.

8. Ability to operate computers without assistance.

9. Mature, ability to work independently and use good judgment to solve problems.

10. Ability to take direction from Adoption Supervisors, Managers and Directors.

**Exemplifies Winnipeg Humane Society’s Core Values**:

- We let empathy guide our commitment to animal welfar