Adoption Counsellor, Part Time

**The Winnipeg Humane Society - Job Posting # 2025-4-12**

**Date**:August 12th, 2025

**Position Title**: Adoption Counsellor, Part Time

**Reports to**: Manager, Adoptions and Retail Operations

**Classification**: Union

**Rate**:$16.81/hr (start) - $21.85/hr (Year 10) - fixed union wage scale

**Hours**:28 hours/week; Tuesday 11am-7pm, Friday 11am-7pm, Saturday 10am -6pm and Sunday 2pm-6pm

**Days/Time of shifts could vary/change**

**Start Date**:ASAP

**Closing Date for Applicants**: Open until filled

**Position Summary**:

- **Who we are**:_
- One of the oldest registered Non-Profit charities in Manitoba funded primarily by donations and events.
- An innovative community service organization committed to protecting animals from suffering, and to promoting their welfare and dignity.
- A team of generous partners, donors, hardworking volunteers and committed staff united in the belief that every animal deserves dignity and love.
- One of the largest and more recognized animal shelter and welfare organizations in Canada.
- Always growing, changing, and adapting to meet the expectations of the community and the needs of Winnipeg’s animal population.

**Duties and Responsibilities**:
1. Educate the public about our services and policies in a manner that is respectful and informative.

2. Promptly and courteously greet clients and determine their service requirements.

4. Process adoptions in their entirety and make sure animals go home with all relevant items and medications.

5. Develop knowledge about the other services provided by the WHS and find opportunities to match available services to interested clients.

6. Demonstrate proficiency with computers and accuracy with data entry.

7. Perform animal maintenance (clean-up) in kennels & rooms as required.

8. Participate in social media videos or photos to help promote adoptable animals.

9. Keep all shared spaces organized and clean, especially the front desk.

10. Report to Adoptions Supervisors and follow their instructions.

11. Other duties as reasonably assigned.

**Standards of Performance**:
1. Keeping the mission of the Winnipeg Humane Society in the forefront when performing job duties; as well as when representing the WHS both inside and outside of the shelter environment.

2. Efficiency and exemplary customer service are demonstrated in the accomplishment of assigned duties. High standards of customer service and respect for all are a must.

3. Confidentiality is maintained on all matters pertaining to The WHS.

4. Effective and professional communication with customers, fellow staff, and volunteers on an ongoing basis. Respect for all is always maintained.

5. Exemplary level of care provided to all animals in accordance with The Winnipeg Humane Society’s mission, policies, and practices.

6. Capacity to work effectively in a team environment. Tactful, supportive, and able to modify interpersonal style and behaviour to work effectively with others.

7. Demonstrate willingness and ability to operate within the confines of the protocols and policies as set by the WHS.

**Accountability**

Directly accountable to the Manager, Adoptions and Retail Operations.

**Education, Training & Experience**

1. Minimum of Grade 12 or equivalent required,

2. More than six (6) months of experience in customer service, retail, and/or animal handling will be given priority.

3. An equivalent combination of education and experience will also be considered.

**Abilities, Skills & Knowledge**:
1. Excellent customer service skills are a must; positive, pleasant attitude and good interpersonal skills.

2. Excellent communication skills, both oral and written.

3. Good organizational skills with attention to detail.

4. Ability to learn quickly and willingness to vaccinate, microchip, and perform various treatment techniques once trained.

5. Ability to work with others as part of a team.

6. Ability to lift and haul heavy bags and boxes up to 50 pounds.

7. Ability and confidence to work with animals of all sizes and strengths, including large and sometimes challenging dogs who are still working on becoming good canine citizens.

8. Ability to operate computers without assistance.

9. Mature, ability to work independently and use good judgment to solve problems.

10. Ability to take direction from Adoption Supervisors, Managers and Directors.

**Exemplifies Winnipeg Humane Society’s Core Values**:

- We let empathy guide our commitment to animal welfare and approach to all individual beings, people, and animals alike.
- We value and accept each other.
- We are committed as an organization to lead with integrity and accountability.
- We are guided by innovation and remain open to change.
- We foster an inclusive, purposeful, and safe communication space.

**Participates in creating a thriving Culture of Philanthropy at Winnipeg Humane Society by**:

- Being knowledgeable and supportive of WHS programs
- Sharing their passion for service to animals, people, and o