Adoptions and Retail Operations

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**Winnipeg Humane Society - Job Posting #2024-4-23
**Date**:September 12th, 2024***

**Position Title**: Supervisor, Pet Shop - Full Time
**Department**: Adoptions and Retail Operations

**Reports to**: Manager, Adoptions and Retail Operations

**Classification**: Union

**Rate**:$17.06-$22.12/hr
- fixed union wage scale
**Hours**:40 hours/week; Tuesday to Friday 11am-7pm

Saturday 10am - 6pm

**DAYS/TIMES OF SHIFTS COULD VARY/CHANGE**

**Start Date**:ASAP

**Closing Date for Applicants**: Open until filled

**Position Summary**:
The Retail Operations Supervisor is responsible for promoting and selling retail items in the Pet

Shop at The Winnipeg Humane Society as well as managing the online store and all related

ecommerce. They will provide cashier services to WHS clients, re-stock and price inventory, and

oversee ordering of retail merchandise for the WHS Pet Shop. The Retail Operations Supervisor will

collect and review online orders, prepare online orders for pick-up and delivery, and monitor back
- end processes such as customer service, logistics, and payment. This position is expected to

foster a high standard of client service, frequently communicating and working with Society staff,

management, volunteers, suppliers, and vendors.

**_Who we are: _**
- One of the oldest registered Non-Profit charities in Manitoba funded primarily by donations and

events.
- An innovative community service organization committed to protecting animals from suffering,

and to promoting their welfare and dignity.
- A team of generous partners, donors, hardworking volunteers and committed staff united in the

belief that every animal deserves dignity and love.
- One of the largest and more recognized animal shelter and welfare organizations in Canada.
- Supervisor, Pet Shop 2024 _

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- Always growing, changing, and adapting to meet the expectations of the community and the

needs of Winnipeg’s animal population.

**Duties and Responsibilities**
- Develop knowledge about other services provided by the Society and find opportunities to

match available services to interested clients
- Handle cash and cash balancing
- Provide direct and constructive feedback to staff in a timely, respectful manner
- Deliver feedback to Manager Adoptions and Retail Operations regarding staff and service

issues
- Delegate duties to staff to ensure smooth delivery of all services
- Work with other staff and volunteers as required
- Processing retail sales and other transactions on computerized cash register
- Receive, inventory, code, and price retail products
- Open or close of Pet Shop as part of daily routine
- Stock shelves and participate in general upkeep of the Pet Shop
- Daily monitoring of order management including returns, inventory issues, payment issues

etc.
- Support back-end payment operations
- Ensure packaging inserts and shipping processes run smoothly
- Update retail site as required
- Order inventory in Manager Adoptions and Retail Operations absence
- Move merchandise and fixtures from storage areas to the Pet Shop, unloading deliveries as

requested
- Pricing, coding, and packing retail inventory for display
- Set up and take down retail displays for special events as required, including transporting

of fixtures and merchandise in WHS vehicle
- Greet clients promptly and courteously and determine their service requirements
- Resolve customer inquiries in a timely manner
- Offer exemplary customer service and coach and mentor staff on customer service

expectations
- Any and all administrative retail duties assigned by Manager Adoptions and Retail

Operations which may include creating and entering new inventory codes into computer
system
- Training of retail and adoptions staff as required
- Social media content creation and daily updates/maintenance of WHS Pet Shop social

media channels
- Participate in social media content creation with the Communications department
- Other duties as reasonably assigned

**Accountabilities**
- Supervisor, Pet Shop 2024 _

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Directly accountable to the Manager Adoptions and Retail Operations.

**Education & Experience**
- The following are considered assets for this role:

- 2+ years successful experience in a retail supervisor position including purchasing,

merchandising, sales, inventory management, and promotion
- 2+ years of retail ecommerce operations experience
- 1+ year of professional grooming salon experience as a receptionist, groomer, or

bather/grooming assistant
- Prior successful experience supervising retail employees
- Experience cash handling and balancing record

The following qualifications are desired and would be considered assets:

- Demonstrated experience in front-end and back-end operations for retail ecommerce
- Experience with market & customer analysis as well as ecommerce best practices
- Demonstrated experience in online sales strategy
- Previous experience using various platforms to conduct digital sales
- Previous experience working with v