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Customer Service Agent

2 weeks ago

Ottawa, Canada Medical Council Of Canada Full time

**Consider an opportunity with the Medical Council of Canada (MCC)**

**Working at the MCC means being part of a dynamic team that ensures the highest standard of physician evaluation.**

**Every member of our team, in any job, at any level, is involved in contributing to the health and well-being in Canada.**

**You will be immersed in an exceptional work environment that fosters professional development and work-life balance.**

**In fact, the MCC is proud to be recognized as a National Capital Region Top Employer for ten years in a row**

**Customer Service Agent - MCC 360**

**Full Time Permanent**

**Ottawa, Ontario, Canada**

**Hybrid role**

As a front-line dedicated support for all our clients, you will be playing a key role in assisting the MCC meet its goals and objectives. You will be primarily responsible for providing high-quality service to physicians and programs in relation to the MCC 360 program.

**What you’ll do**
- Prepare paper packages for mailing to physician participants, including electronic merge and initiation processes
- Classify incoming documents, scan and prepare files
- Enter patient feedback provided on questionnaires
- Participate in quality assurance activities related to business processes and quality of reports
- Participate in training of new agents and ensure training syllabus is up-to-date

**What you need to succeed**

**Experience**:

- 1-3 years’ experience providing front-line customer service, preferably in an office environment

**Technical Skills**:

- Good working knowledge of Microsoft Office software including Outlook, Word, Excel and the ability to learn and work with internal database systems (SalesForce, FluidReview, etc.)
- Proficiency using the internet to retrieve information quickly
- Experience with user acceptance testing, developing processes, and training considered an asset

**Competencies**:

- Strong interpersonal and customer service skills
- Excellent communication and presentation skills
- Ability to multi-task and work well under pressure with tight deadlines
- Ability to maintain confidentiality and to be tactful and discrete
- High degree of accuracy and attention to detail
- Ability to conduct research and to elicit pertinent information from clients

**Education**:

- Post-secondary education or equivalent experience

**Language**:

- Fluent bilingualism; excellent oral and written skills in both English and French

**The perks**:

- A defined benefit pension plan
- A complete benefit package your first day on the job
- Three weeks’ vacation right off the bat
- A company paid holiday closure in December - our gift to you
- A 35-hour work week
- Compressed and telework programs
- Free onsite parking - any day, any time
- Free virtual Mobility and Strength & Conditioning classes

**Visit our**
**Careers**
**page to learn more about the many reasons you can thrive at the MCC.**

**The MCC is an equal opportunity employer, committed to diversity and inclusion in the workplace at all levels of its organization.**

**Accommodations can be provided at all stages of the hiring process; we ask applicants to make their needs known in advance.**

**Please note that only those invited for an interview will be contacted.