Residential Services Manager

**Are you a compassionate leader looking for**:

- A healthy work-life balance
- Generous time off
- A HIGHLY competitive health & dental package
- Paid professional development
- Agency paid RRSP contributions (no matching required)

**If you share our vision of an inclusive world of shared power where everyone lives freely without fear of violence, and have experience creating safe spaces for staff and clients, you could be our next Residential Services Manager**

At Anova, we value growth, respect, integrity, accountability, healing, renewal, hope, and resilience. We are looking for someone who is aligned with our vision, mission, beliefs and model of care.

Purpose and Role of Position:
Aligned with agency vision, mission, beliefs and model of care, the incumbent provides direction to staff providing services to individuals who have experienced abuse or violence, and their children. A priority for this position is the ongoing support and development of counselling staff. The incumbent ensures quality of counselling service; supervision and program development of shelter-based programs. There are two Managers, one at each shelter, working in collaboration to ensure a strategic and seamless view of overall shelter needs.

Job Summary:
This role’s priority focus is the counselling practice of residential staff including:

- Day to day mentoring / coaching and supervision of residential staff reflecting on their practice with residents and with each other
- On-going and weekly clinically informed supervision of staff
- Conducting annual formal performance appraisals with residential staff
- Collaboration with Leadership Team and community partners to ensure ‘best practice’ residential programs
- Follow the Occupational Health and Safety Act as to the specific duties of workplace supervisors as well as maintain basic Health and Safety Certification
- Oversight of the day to day operations of the shelter
- Promote internal teamwork and collaboration with other community partners in the delivery of agency programs and services

Job Qualifications:

- Master’s degree in Social Work; Women’s Studies, Psychological Counselling or relevant / equivalent studies
- Registered Social Worker (Ontario College of Social Workers and Social Service Workers) preferred
- Leadership certification
- Minimum three to five years of previous Leadership / Management experience
- Minimum five to seven years of counselling experience in a residential setting
- Strong leadership skills and certification / professional development in Trauma and Violence Informed Practice
- Proven client-centered approach that addresses the holistic need of all
- Extensive experience working with and advocating for those that have experienced abuse

Competencies:

- Interpersonal advocacy skills
- Administration / organizational skills
- Counselling skills
- Clinically informed supervision
- Debriefing
- Program development, evaluation, and continuous improvement
- Decision making and creative problem-solving ability
- Crisis management and conflict resolution skills
- Coaching / Mentoring Skills
- Strategic Thinking
- Resource and Fiscal Management
- Health and Safety Focus
- Managing Performance

Job Responsibilities Including But Not Limited To:
Responsibility: Staff Supervision / Development

The incumbent uses advanced counselling skills to support staff by:

- Assisting with both process and content of care
- Providing both formal and informal suggestions and training at the individual and group level according to evaluated needs
- Ensuring review and follow up of Incident Reports, Database notes, Plans of Action, and all other professional documents
- Providing clinically informed supervision including disciplinary action of all staff
- Providing written performance appraisal for supervised staff (collaborating with alternate Manager, Director of Programs and Services, and Director of Human Resources)
- Participating in the recruitment, hiring, orientation, and training of new staff
- Delivering and / or facilitating staff in-service and peer consultations
- Encouraging residential staff participation in, and sharing of, professional development and continuous learning opportunities
- Keeping self-updated in own profession, demonstrating continuous learning
- Promoting awareness of Vicarious Trauma, practicing and supporting self-care among residential staff
- Coordination of students on placement and support to residential staff mentoring them

Responsibility: Research
- Collaborate and participate in clinical research partnership with agency staff and partners including the design and collection of data to advance best practices
- Collaborate with the Director of Programs and Services and alternate Manager in ongoing evaluation and improvement of the Model of Care and all internal shelter programs and services

Responsibility: Public Education and Training
- Provide public speaking and education on gender-based violence, sexual viol