Administrator, Deposit Operations

**The Work**:
The Administrator is responsible for a variety of functions within the Deposit Operations group that include Compliance review and assessment, problem resolution, customer, credit union and broker communication, data input and quality assurance.

**The Core Responsibilities Of The Job**:

- **35% - Documentation Verification and Processing**:

- Ensure all required documentation received from Concentra Trust, account officers, client, credit union or broker has been received in good order.
- Input details accurately into the banking system.
- Ensure verification/peer review is performed accurately and on a timely basis
- Processing may include:

- Applications/new deposits or subsequent contributions
- Search the banking system for existing CIF record or create a new CIF record.
- Redemption requests
- Maturity/renewal instructions
- Transfer requests
- Estate transfers, re-registrations and/or redemptions, tax slip requirements
- Pre-Authorized Deposits (PAD's)
- Broker commission reports and payments
- CANNEX electronic purchase and reconciliation files
- Foreign exchange transactions
- Interest rate changes
- Cash management services to full service commercial clients
- Regular scheduled reporting tasks
- CIF maintenance
- **25% - Customer Service**:

- Providing quality Customer Service
- Ensure customer satisfaction; must be well versed in product knowledge and features as well as policies and procedures.
- Be an educational resource for clients and credit union on EQB's regulatory, policy and product requirements.
- Resolving any issues that may arise and escalating as needed.
- ** 20% - Compliance**:

- Responsible to review investment documentation to ensure compliance with our obligations under:

- The Proceeds of Crime (Money Laundering) and Terrorist Financing Act & Regulations
- Deposit Type Instruments Regulations (DTIR)
- Pension and Registered Plan (RESP, RDSP, RRSP, RRIF, TFSA and FHSA) Regulations
- Ensure deposit accounts are administered in accordance with legislation and internal policies and procedures while adhering to service standards for accuracy and timeliness.
- ** 10% - Quality Assurance**:

- Ensuring all keying is processed accurately and is free of errors or deficiencies.
- All regulatory requirements are met and documentation has been correctly scanned and recorded.
- Documentation that is not compliant must be followed up with broker, credit union agent or clients in a prompt and timely manner.
- Keep detailed records of non-compliant documentation and report if necessary.
- Transfers/re-registrations are also reviewed for accuracy and completeness.
- **10% Reporting and Reconciliation**:

- On a daily or periodic basis as required, administrators must balance and reconcile proof suspense or cash in CUC, identifying outstanding items that need to be followed up with the reconciliation department.
- Any unbalanced items must be thoroughly investigated by referring to documentation or instructions received..
- Communicate with the reconciliation department regarding any reconciling items.

**Let's Talk About You**:

- Minimum 2 years’ experience in financial industry
- Post-secondary education
- Experience in RESP/RDSP
- Working knowledge of RESP/RDSP legislation and compliance
- Office Administration experience
- Strong interpersonal and communication skills - written and oral
- Superior attention to detail and strong organizational skills
- Self-motivated with the ability to work with little or no supervision
- Ability to work independently as well as within in a group/team environment
- Strong Customer Service orientation
- Ability to easily build rapport and foster positive relationships with both customers and team members
- Strong active listening skills with the ability to engage with the customer
- Professional and courteous telephone manner
- Able to perform well in a high volume, high intensity environment and multi-task
- Familiarity with MS Office (MS Outlook, MS Word & MS Excel)
- knowledge of company policies, procedures and regulatory obligations related to deposit products.
- Proven ability to thrive in a constantly changing environment and to perform well in a high volume, high intensity environment.