Cemetery Services Clerk

Mount Pleasant Group (MPG) is a not-for-profit organization that has been caring for families in the GTA since 1826. It is made up of two affiliated companies: the Mount Pleasant Group of Cemeteries (MPGC) and Canadian Memorial Services (CMS), collectively referred to as MPG. MPGC owns and manages ten (10) cemeteries and four (4) crematoriums across the Greater Toronto Area, while CMS delivers funeral services to its customers at nine (9) locations across the region. These include funeral centres located at several MPGC cemeteries, as well as standalone funeral centres known as “The Simple Alternative”. As a community partner and environmental steward, we constantly strive to set innovative standards for our industry, guided by new trends, and advancements in technology without compromising our long-held values. We are a collection of amazing people who recognize that what they do every day is genuinely meaningful to the families we serve.

We are looking for a **Cemetery Services Clerk**to join our team at** Pine Hills Cemetery.**

**Client Support & Engagement**
- Engage with families in-person, via phone, or digitally, offering clear, compassionate, and informative assistance regarding service requests, grave lookups, inquiries, or general support.
- Offer empathetic and culturally sensitive support to families during times of loss, being responsive to diverse needs, values, and traditions.
- Provide flexible backup support to the reception team, ensuring a consistent, warm, and welcoming presence during high-traffic periods.
- Attend graveside interments as requested, offering guidance and compassionate support to families

**Memorials & Documentation Processing**
- Process memorial orders, including creating documents, receipts, invoices, foundation orders, and setting orders.
- Manage tracking and dealer approvals for all memorial orders.
- Finalize arrangements, interment rights and records documents, such as transfers and allocations, ensuring accuracy and completeness.
- Scan, index, and maintain all relevant documents, following the organization’s document retention policies to ensure proper handling, storage, and confidentiality of sensitive materials.

**Cemetery Office Administration & Inventory Management**
- Create and process purchase orders for various supplies and services.
- Monitor stock levels of collateral materials, cremation urns, wreaths, and other office supplies coordinating timely replenishment to support smooth day-to-day operations.
- Track temporary bronze markers and temporary wooden memorials, ensuring proper record maintenance and timely removal.

**Financial & Reporting Support**
- Process client payments, generate receipts, and prepare invoices with attention to detail and accuracy to support smooth financial transactions.
- Reconcile daily transactions, prepare bank deposits, and generate various financial and operational reports, such as prepaid accounts paid-in-full reports and utilized prepaid reports, ensuring transparency and accountability in all financial matters.
- Maintain, update, and track accounts receivable files to ensure that client records are accurate and that payments are processed in a timely manner.
- Reconcile petty cash and coordinate banking tasks, such as deposits and withdrawals.

**Mail & Communication Handling**
- Manage incoming and outgoing mail, including processing through the mail machine and coordinating delivery or pick-up.
- Communicate updates and follow-ups with the Manager, Cemetery Services, and team members regarding tasks or concerns.

**Other**
- Additional duties as assigned that fall within the scope of the role as assigned by the Assistant Manager/Manager, Cemetery Services.

**Inclusion, Diversity, Equity & Accessibility**

**At all times employees are responsible for:

- Committing to work within an inclusive team that enables MPG to better understand and connect with the diverse communities it seeks to serve; and
- Modelling their commitment to inclusion, diversity, equity and accessibility through their words and actions.

**Hours/Days of Work**:

- 5 days a week - schedule will be determined.
- 8:00 am to 4:30 pm.

**Qualifications**:

- At least a two (2) year college diploma or higher in Business, Office Administration or other related disciplines; or equivalent combination of work experience, training and education.
- A valid Ontario “G” Driver’s Licence in good standing (clean drivers abstract) and vehicle.
- The successful applicant must obtain a Sales Representative Licence upon hire.
- Working knowledge of the death care industry would be considered an asset (funeral home, cemetery, hospice, palliative care setting).
- Compassionate and professional communication skills with the ability to provide a comforting tone when interacting with families.
- Strong commitment to customer service excellence, with a focus on continuous improvement.
- High attention to detail and accuracy in all tasks.
- Excellent interpersonal