Cemetery Services Coordinator Assistant

**Requisition Number**: 1208

**Location**: Mount Pleasant Cemetery

**Employment Address**: 375 Mount Pleasant Rd., Toronto, ON M4T 2V8

**Hours of Work**:

- On call as required by business needs
- Increased demand to work on Saturdays through April/May/June and September/October/November
- 8:30 am to 5:00 pm

**Vacancy**: 1

**Language**: English

**Hiring Range**: $26.31** (**$51,306) to $28.13 ($54,854)

**About Mount Pleasant Group**:
Mount Pleasant Group (MPG) is a not-for-profit organization that has been dedicated to serving families in the Greater Toronto Area since 1826. MPG comprises of two affiliated entities: the Mount Pleasant Group of Cemeteries (MPGC) and Canadian Memorial Services (CMS). Together, they deliver comprehensive death care services with compassion and professionalism. MPGC owns and operates ten cemeteries and four crematoriums across the GTA, while CMS provides funeral services at nine locations, including funeral centres within MPGC cemeteries and standalone facilities known as The Simple Alternative. As a trusted community partner and environmental steward, MPG is committed to innovation, leveraging new trends and advancements in technology while upholding our long-standing values. Our team takes pride in the meaningful work we do every day, helping families navigate life's most challenging moments with care and respect.

**Our Vision**: A world where dignified, inclusive, innovative and trustworthy death-related planning and care are accessible to everyone.

**Our Mission**: MPG will serve the diverse clients and communities of yesterday, today and tomorrow with excellence and compassion to meet all their death care needs.

**Our Values**: Inclusiveness - Transparency - Innovation - Dependability - Compassion.

**About the Position**:
**We are looking for a **Cemetery Services Coordinator Assistant**to join our team at **Mount Pleasant Cemetery.**

**Client Engagement & Family Support**
- Provide compassionate guidance and support to families during graveside interments, entombments, and scattering ceremonies.
- Assist in setting up graveside services, ensuring the area is prepared and meets family and corporate expectations.
- Greet and assist visitors to the Cemetery Office, creating a welcoming and supportive atmosphere.
- Answer general graveside questions and concerns with empathy and clarity, ensuring families feel heard and supported.
- Ensure appropriate materials and supplies (e.g., chairs, tents, or scattering containers) are prepared and available for ceremonies.

**Administrative Support & Communication**
- Accurately route in-person inquiries to the appropriate staff members and take detailed, clear messages when necessary.
- Verify the accuracy and completeness of the daily interment list, ensuring services are conducted as planned.
- Maintain organized records of inquiries, messages, and service details to ensure seamless communication among team members.
- Collaborate with Cemetery Services Coordinators to address and escalate any matters or concerns requiring their attention, following up as needed.

**Facility Maintenance & Presentation**
- Assist in maintaining the cleanliness, safety, and professional appearance of shared spaces, including the reception area, refreshment lounge, family rooms, and adjacent areas.
- Conduct daily checks of the grounds and facility to ensure they meet corporate standards and notify the Property Management Team of any maintenance concerns.
- Support inventory management of supplies used during services and ceremonies, ensuring items are replenished and available when needed.

**Collaboration & Teamwork**
- Communicate effectively with the Cemetery Services Coordinator and other team members to support seamless service delivery.
- Provide feedback to management regarding family concerns, facility conditions, or process improvements to enhance the quality of services provided.

**Other**
- Additional duties as assigned that fall within the scope of the role as assigned by the Manager, Cemetery Services.

**Inclusion, Diversity, Equity & Accessibility**

**At all times employees are responsible for**:

- Committing to work within an inclusive team that enables MPG to better understand and connect with the diverse communities it seeks to serve; and
- Modelling their commitment to inclusion, diversity, equity and accessibility through their words and actions.

**Qualifications**:

- Completion of a one-year community college certificate/diploma, or equivalent combination of work experience, training and education, or higher.
- A valid Ontario “G” driver’s licence, and acceptable driver’s abstract.
- At least three years of front-line customer service experience.
- Previous experience at a funeral home and/or cemetery would be an asset.
- Excellent interpersonal and communication skills; team player.
- Solid organizational skills, with the ability to work under pressure with competing priorities.
- Able to communicate with a high d