Cemetery Services Coordinator

**_Position Open From: May 7 to May 14_**

Mount Pleasant Group (MPG) is a not-for-profit organization that has been caring for families in the GTA since 1826. It is made up of two affiliated companies: the Mount Pleasant Group of Cemeteries (MPGC) and Canadian Memorial Services (CMS), collectively referred to as MPG. MPGC owns and manages ten (10) cemeteries and four (4) crematoriums across the Greater Toronto Area, while CMS delivers funeral services to its customers at nine (9) locations across the region. These include funeral centres located at several MPGC cemeteries, as well as standalone funeral centres known as “The Simple Alternative”. As a community partner and environmental steward, we constantly strive to set innovative standards for our industry, guided by new trends, and advancements in technology without compromising our long-held values. We are a collection of amazing people who recognize that what they do every day is genuinely meaningful to the families we serve.

We are looking for a **Cemetery Services Coordinator**to join our team at **Pine Hills Cemetery.**

**Sales & Client Engagement**
- Provide compassionate assistance to individuals and families, guiding them through decisions about interment rights, memorials, inscriptions, cremation options, and related services, while respecting their unique needs and preferences.
- Organize and attend graveside, cremation, interment, or entombment services as required, ensuring a supportive and seamless experience.
- Facilitate and oversee the disinterment process, adhering to all legal and procedural requirements and addressing family concerns with sensitivity and professionalism.
- Conduct grave-checking procedures to ensure that service areas are prepared, safe, and respectful for families and visitors.
- Maintain ongoing communication with families to monitor arrangements, memorialization progress, and service satisfaction, upholding high standards of care.
- Transfer cremated remains between urns as requested, ensuring compliance with corporate policies and procedures.
- Perform monthly audits of urn inventories, promptly addressing any discrepancies or issues.
- Monitor property grounds during visits, proactively identifying and reporting maintenance concerns to the Property Management Team.
- Educate families about endowments, assisting with their arrangement and proper documentation.
- May be required to assist with products and services related to our Toronto Necropolis Cemetery.

**Cemetery Office Administration**
- Accurately process and maintain documents related to memorialization and interments, including but not limited to:

- Interment Rights Certificates
- Allocations
- Grave, cremation, and disinterment orders
- Memorial, inscription, and ceramic photo orders
- Endowment documentation
- Receipts, invoices, and time-payment contracts
- Accounts receivable and bank deposits
- Maintain detailed and accurate records of all processed documents, compiling reports and ensuring accessibility for internal use.
- Track temporary bronze markers and temporary wooden memorials, ensuring proper record maintenance and timely removal.
- Collaborate with other departments to follow up on accounts receivables, outstanding memorial orders, and client requests.
- Oversee office inventory control, including cremation urn inventory, wreaths, and general office supplies.

**Ownership Changes & Legal Documentation**
- Facilitate interment rights transfers and repurchases, working closely with clients to determine who is legally authorized to make decisions.
- Conduct detailed discussions with clients to ensure compliance with bylaws, policies, and procedures.
- Prepare and process all necessary paperwork, ensuring accuracy and adherence to legal and corporate guidelines.
- Provide clear explanations of cemetery policies to clients, addressing questions and concerns with professionalism and empathy.
- Maintain up-to-date knowledge of bylaws, policies, and procedures to confidently guide clients through ownership change processes.

**Other**
- Additional duties as assigned that fall within the scope of the role as assigned by the Manager, Cemetery Services.

**Inclusion, Diversity, Equity & Accessibility**

**At all times employees are responsible for**:

- Committing to work within an inclusive team that enables MPG to better understand and connect with the diverse communities it seeks to serve; and
- Modelling their commitment to inclusion, diversity, equity and accessibility through their words and actions.

**Hours/Days of Work**:
2-week rotation as follows:

- Week 1 - Monday to Friday.
- Week 2 - Monday, Tuesday, Wednesday, Friday, Saturday (with a 3-day weekend every 6th week).
- 8:30 am to 5:00 pm.

**Qualifications**:

- A two (2) year college diploma in Business or a related field, or an equivalent combination of education, training, and relevant work experience.
- Minimum of two years of experience in customer service or sales, with a demon