Cemetery Branch Administrator

**Branch Administrator - Full-Time**

**GLEN OAKS FUNERAL HOME AND CEMETERY**
**OAKVILLE, ONTARIO**

Do you want to spend your days learning? Learning about people, about families, and how to make a difference through compassion? This is all part of a day in the life of a Branch Administrator at Arbor Memorial.

Taking care of the details on behalf of others during a significant milestone is important and rewarding work. As Branch Administrator, you will use your skills, expertise, and professionalism, to ensure every customer experience is focused on what matters most - because the details make the difference. In a role that contributes to meaningful experiences for families, the day-to-day work means more. And doing it with a team of caring and supportive colleagues is incredibly fulfilling. If this sounds like the opportunity you’re looking for, keep reading.

Working with Arbor means more than a competitive compensation package. We are invested in a culture of learning throughout our business and dedicated to providing health and wellness resources for all employees and their families. We also provide a robust pension plan to support your long-term financial planning and stability.

**About This role**:
Glen Oaks Funeral Home and Cemetery located in Oakville, Ontario is currently recruiting a full-time Branch Administrator. We are looking to fill this position with a qualified, action-oriented and self-motivated individual who is capable of prioritizing and handling multiple demands simultaneously.

This position is based on a 35-hour work week: Monday to Friday, 9AM - 5PM and every fourth Saturday, 9AM - 3PM which may change as required for the needs of the business.

**Key Qualifications and Demonstrated Abilities**:

- A minimum of a college diploma or equivalent.
- At least two (2) years of previous working experience in office administration.
- Strong computer skills in MS Office including Word and Excel.
- Excellent Customer Service skills.
- Reliable and independent individual who has the proven ability to work under pressure and meet deadlines in a timely and in an effective manner.
- Demonstrates strong customer service skills with the ability to communicate will all levels of the organization.
- Organized and able to manage multiple tasks simultaneously.
- Detailed-oriented and have strong administrative and data entry task

**Responsibilities**:

- Providing outstanding customer service to families we serve.
- Delegating customer inquiries.
- Answering the telephone and greeting customers.
- Performing general office administration functions including processing of cemetery contracts, amendments to contracts, transfers, process certificates, prepare cremation and interment services paperwork, data entry and various other tasks.

**About Us**:
At Arbor Memorial, your career can mean more. As compassionate partners in each unique experience of remembrance and celebration, our team is a community focused on families and loved ones. It's rewarding work that directly impacts the lives of others. Our caring approach carries through in the way we treat one another as teammates.

Challenge yourself to grow in new directions and make your unique difference in ways that truly matter - join Arbor Memorial.
- Arbor Memorial is an equal opportunity employer, dedicated to fostering a diverse culture of inclusivity and belonging that embraces the contribution of all team members._
- If you are contacted for a job opportunity and require accommodation at any stage of the hiring process, please contact the _Human Resources Department_. Any information received relating to accommodation will be addressed confidentially._