Cemetery Services Coordinator

Requisition Number: 1244

Terms of Employment: Permanent

Location: Prospect Cemetery

Employment Address: 1450 St Clair Ave W, Toronto, ON M6E 1C6

Hours of Work:

Tuesday to Saturday

8:30 am to 5:00 pm

Vacancy: 1

Language: English

Hiring Range: $69,666 to $74,484 annually

About Mount Pleasant Group:

Mount Pleasant Group (MPG) is a not-for-profit organization that has been dedicated to serving families in the Greater Toronto Area since 1826. MPG comprises of two affiliated entities: the Mount Pleasant Group of Cemeteries (MPGC) and Canadian Memorial Services (CMS). Together, they deliver comprehensive death care services with compassion and professionalism. MPGC owns and operates ten cemeteries and four crematoriums across the GTA, while CMS provides funeral services at nine locations, including funeral centres within MPGC cemeteries and standalone facilities known as The Simple Alternative. As a trusted community partner and environmental steward, MPG is committed to innovation, leveraging new trends and advancements in technology while upholding our long-standing values. Our team takes pride in the meaningful work we do every day, helping families navigate life's most challenging moments with care and respect.

Our Vision: A world where dignified, inclusive, innovative and trustworthy death-related planning and care are accessible to everyone.

Our Mission: MPG will serve the diverse clients and communities of yesterday, today and tomorrow with excellence and compassion to meet all their death care needs.

Our Values: Inclusiveness
• Transparency
• Innovation
• Dependability
• Compassion

At Mount Pleasant Group, we believe our strength lies in the passion and diversity of our people, and we deeply value the unique skills, perspectives, and experiences each individual brings to our team. We are committed to fostering an environment where everyone feels respected, supported, and empowered to be their authentic selves. By embracing inclusivity, we aim to build a workforce that collaborates meaningfully and reflects the richly diverse communities we are privileged to serve. We encourage individuals of all backgrounds, experiences, and identities, including those from underrepresented groups, to apply and join us in advancing our commitment to diversity, equity, and inclusion.

What we offer:

• Comprehensive benefit plan including medical, dental, vision, disability, life insurance, and a health care spending account
• Wellness resources and benefits including a wellness spending account
• Defined contribution pension plan with employer match
• RRSP & TFSA options
• Enhanced Employee Assistance Program (EAP)
• Internal training and development opportunities, including job shadowing and a mentorship program, and access to an Educational Assistance Program
• Paid Vacation days plus additional personal paid days off
• Annual Employee Engagement Surveys and Annual Employee Townhalls
• Salary increases, in accordance with company policy

About the Position:

We are looking for a Cemetery Services Coordinator to join our team at Prospect Cemetery.

The successful candidate will be required to:

Sales & Client Engagement

• Provide compassionate assistance to individuals and families, guiding them through decisions about interment rights, memorials, inscriptions, cremation options, and related services, while respecting their unique needs and preferences.
• Organize and attend graveside, cremation, interment, or entombment services as required, ensuring a supportive and seamless experience.
• Facilitate and oversee the disinterment process, adhering to all legal and procedural requirements and addressing family concerns with sensitivity and professionalism.
• Conduct grave-checking procedures to ensure that service areas are prepared, safe, and respectful for families and visitors.
• Maintain ongoing communication with families to monitor arrangements, memorialization progress, and service satisfaction, upholding high standards of care.
• Transfer cremated remains between urns as requested, ensuring compliance with corporate policies and procedures.
• Perform monthly audits of urn inventories, promptly addressing any discrepancies or issues.
• Monitor property grounds during visits, proactively identifying and reporting maintenance concerns to the Property Management Team.
• Educate families about endowments, assisting with their arrangement and proper documentation.

Cemetery Office Administration

• Accurately process and maintain documents related to memorialization and interments, including but not limited to:
• Interment Rights Certificates
• Allocations
• Grave, cremation, and disinterment orders
• Memorial, inscription, and ceramic photo orders
• Endowment documentation
• Receipts, invoices, and time-payment contracts
• Accounts receivable and bank deposits
• Maintain detailed and accurate records of all processed documents, compiling reports and ensuring accessibility for internal use.
• Track temporary bronze markers and temporary wooden memorials, ensuring proper record maintenance and timely removal.
• Collaborate with other departments to follow up on accounts receivables, outstanding memorial orders, and client requests.
• Oversee office inventory control, including cremation urn inventory, wreaths, and general office supplies.

Ownership Changes & Legal Documentation

• Facilitate interment rights transfers and repurchases, working closely with clients to determine who is legally authorized to make decisions.
• Conduct detailed discussions with clients to ensure compliance with bylaws, policies, and procedures.
• Prepare and process all necessary paperwork, ensuring accuracy and adherence to legal and corporate guidelines.
• Provide clear explanations of cemetery policies to clients, addressing questions and concerns with professionalism and empathy.
• Maintain up-to-date knowledge of bylaws, policies, and procedures to confidently guide clients through ownership change processes.

Other

• Additional duties as assigned that fall within the scope of the role as assigned by the Manager, Cemetery Services.

Qualifications:

• A two (2) year college diploma in Business or a related field, or an equivalent combination of education, training, and relevant work experience.
• Experience as a Coordinator would be considered an asset.
• Minimum of two years of experience in customer service or sales, with a demonstrated ability to build and maintain strong client relationships, preferably in the funeral or cemetery industry.
• Funeral Director License or experience in the funeral industry is an asset but not required.
• A valid Ontario "G" Driver's License and a clean Driver's Abstract.
• Must obtain a Sales Representative License upon hire (training and support provided as needed).
• Demonstrated compassionate and professional communication skills, with the ability to provide empathetic support to families.
• Strong commitment to client care excellence, with a focus on continuous improvement and service innovation.
• High attention to detail and accuracy in processing documentation and completing administrative tasks.
• Exceptional interpersonal and communication skills, with the ability to handle sensitive situations with compassion and discretion.
• Strong organizational skills and the ability to manage multiple tasks and priorities effectively.
• Familiarity with cemetery bylaws, policies, and procedures (training provided if necessary).
• Ability to work collaboratively across departments and adapt to changing client needs and organizational priorities.
• Empathy and cultural sensitivity, ensuring all interactions are inclusive and respectful of diverse client backgrounds.
• Problem-solving skills to address client concerns and find mutually beneficial solutions.
• Initiative and resourcefulness in identifying opportunities to improve service delivery.
• Proven ability to prioritize and manage multiple responsibilities in a dynamic and fast-paced setting.
• Familiarity with clerical duties such as record-keeping, document preparation, and materials ordering.
• Basic understanding of cemetery operations, including grounds maintenance and memorial care, or a willingness to learn.
• Ability to work independently and take initiative while maintaining adherence to established policies and procedures.
• Intermediate proficiency in Windows and MS Excel, Word, and Outlook.

The Mount Pleasant Group is committed to providing equitable opportunities to all applicants and strives to ensure a barrier-free selection process. If you require accommodation during the recruitment and selection process, please send us an email with your accommodation needs at , quoting the job requisition ID # and the job title. Any information received related to an accommodation will be addressed confidentially.

The deadline for internal applications is December 3, 2025

Employees must apply through the Internal Career Centre in ADP.