Order Desk Staff

2 weeks ago

London, Canada The People People Full time

If you are committed to growing Centura’s success by bringing your passion for customer service and your ability to excel in a high energy setting, we invite you to become a vital link in our dynamic team.

Key Responsibilities:

- Developing a deep understanding and knowledge of Centura’s product lines and technical information.
- Entering customer orders, payment information, returns, etc. into Centura systems.
- Properly completing documentation related to orders and verifying for accuracy, maintaining organized and up to date order records.
- Collaborating with the sales and warehouse teams to ensure seamless order fulfillment.
- Taking payments, operation of credit/debit machines.
- Communicating with customers about prices, shipping dates, back orders and shipment delays.
- Responding to customer inquiries and resolving customer issues in a timely manner and escalating to management when needed.
- Support Sales team, Samples and Warehouse Departments as required.
- Performs any other duties as assigned by Management.

Knowledge, Skills and Competencies:

- High school diploma or G.E.D.
- At least 2 years of proven experience working in an order processing role, or in a high-paced customer service role.
- Ability to interact with customers, clients and suppliers tactfully, diplomatically and professionally at all times.
- Exceptional telephone manners and ability to respond to a multi-line phone system.
- Strong computer skills, proficient with MS Office.
- Excellent verbal and written communication skills.
- Team oriented and willing to work with others to achieve Company goals.
- High attention to detail and high level of accuracy in all tasks.
- Able to multi-task and manage multiple projects simultaneously.
- Occasional light physical exertion associated with typical office-based roles.

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Order Desk: 2 years (required)

Ability to Commute:

- London, ON N6E 1R5 (required)

Work Location: In person

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