Front Desk Manager

13 hours ago


London, Canada Hannah Beauty Studio INC Full time

**Job Title: Front Desk Manager**

**Job Summary**:
**Key Responsibilities**:
**- Client Service and Experience**:
**- Greet and welcome clients, creating a friendly and professional environment.**

**- Schedule and confirm client appointments, ensuring efficient booking and availability.**

**- Handle client feedback and complaints with grace and professionalism, ensuring all issues are resolved to maintain client satisfaction.**

**- Administrative and Managerial Duties**:
**- Oversee day-to-day operations of the front desk, including opening and closing procedures.**

**- Maintain an organized booking system and coordinate with staff for smooth service delivery.**

**- Monitor and manage inventory of retail products and supplies, placing orders as needed.**

**- Handle client billing, payments, and maintain accurate records of daily transactions.**

**- Team Support and Coordination**:
**- Communicate effectively with stylists, therapists, and other team members to coordinate appointments and daily schedules.**

**- Train and mentor front desk staff, setting standards for excellent client service and administrative practices.**

**- Assist in the development and implementation of policies and procedures for the front desk team.**

**Qualifications**:
**- Previous experience in a receptionist, administrative, or managerial role, ideally in a salon, spa, or similar environment.**

**- Excellent communication and interpersonal skills.**

**- Strong organizational abilities and attention to detail.**

**- Ability to multitask and work effectively in a fast-paced environment.**

**- Proficiency in scheduling software, point-of-sale systems, and Microsoft Office Suite.**

**- A customer-oriented mindset with a friendly and positive attitude.**

**- Leadership skills with the ability to motivate and support a team.**

**Benefits**:
**- Competitive salary with performance-based bonuses.**

**- Opportunities for professional growth and training.**

**- A positive, supportive work environment in a fast-growing beauty studio.**

**- Employee discounts on beauty services and products.**

**If you’re passionate about beauty and thrive in a dynamic, client-focused role, we’d love to have you join our team at Hannah Beauty Studio**

**Feel free to customize this description to better fit your studio’s environment and expectations.**

Pay: $17.20-$21.20 per hour

Expected hours: No less than 40 per week

Additional pay:

- Bonus pay
- Overtime pay

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

Work Location: In person

Expected start date: 2024-12-02


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