Business Membership Coordinator

**[About Us]**

Latincouver is a non-profit organization since 2009 and has connected over 100,000 Latin Americans with Latin enthusiasts living in Western Canada. The Latin American plaza in B.C. is the leading “destination” for Latino immigrants seeking information and support to transition to Canadian life. We are the point of reference within the Latin American community in British Columbia.

**Our four pillars are**:

- **Promoting Culture**: We promote cultural diffusion in Latin America in the Canadian context, promoting and enriching bilateral cultural support.
- **Connecting Business**: We provide possibilities for Latino entrepreneurship with effective management, thus generating assertive business links in Canada.
- **Supporting Community**: We watch over a community in Latin America with cohesion and mutual support, giving rise to growth with firm roots.
- **Empowering People**: We generate growth possibilities and empowerment of enthusiastic Latin Americans seeking opportunities in Canada.

**[Key Responsibilities]**

**Member Acquisition & Outreach**
- Develop and implement strategic initiatives to attract new members to the LCBC.
- Execute outreach campaigns in collaboration with the marketing team to promote membership benefits and opportunities.
- Represent LCBC at networking events, business expos, and community gatherings.

**Member Onboarding & Support**
- Serve as the primary point of contact for all business members, providing personalized support and guidance.
- Design and execute a seamless onboarding process, including welcome communications, orientation materials, and introductory sessions.
- Maintain up-to-date membership records in the CRM database and ensure all member interactions are properly tracked.

**Engagement & Retention**
- Build and nurture long-term relationships with business members, identifying opportunities to enhance their experience.
- Organize and coordinate engaging member-centric programming such as networking events, webinars, and business spotlights.
- Gather and analyze member feedback through regular check-ins and surveys to better understand evolving needs.

**Cross-Functional Collaboration**
- Partner with the marketing team to promote member stories, upcoming events, and exclusive member benefits.
- Collaborate with other Latincouver programs to align on goals and integrate member initiatives across platforms.
- Support outreach and engagement efforts related to the broader Latincouver business ecosystem.

**Reporting & Data Management**
- Track key metrics related to membership growth, engagement, and retention.
- Prepare regular reports for internal stakeholders with insights and recommendations.
- Ensure data integrity and accuracy in all member-related systems and platforms.

**What skills will the participant develop during this placement?**
- Adaptability - Adaptability refers to the ability to achieve or adjust goals and behaviours when expected or unexpected change occurs, by planning, staying focused, persisting, and overcoming setbacks. For example, one uses this skill to change work plans to meet new deadlines, learn how to work with new tools and improve skills through feedback.
- Collaboration - Collaboration refers to the ability to contribute and support others to achieve a common goal. For example, at work, we use this skill to provide meaningful support to team members while completing a project.
- Communication - Communication refers to the ability to receive, understand, consider, and share information and ideas through speaking, listening, and interacting with others. For example, we use this skill to listen to instructions, serve customers and discuss ideas.
- Digital Skills - Digital Skills refers to the ability to use digital technology and tools to find, manage, apply, create, and share information and content. For example, we use this skill to create spreadsheets, safely use social media, and securely make online purchases.
- Numeracy - Numeracy refers to the ability to find, understand, use, and report mathematical information presented through words, numbers, symbols, and graphics. For example, we use this skill to perform calculations, manage budgets, analyze, and model data and make estimations.

**[Qualifications]**
- 1+ years of experience in membership coordination, community engagement, or business development
- Familiarity with Latin American culture and challenges faced by immigrant entrepreneurs
- Self-starter with strong organizational and multitasking abilities
- Passion for community building and small business support
- Knowledge in design and managing platforms like Canva is a PLUS

**[Preferred]**
- Marketing and / or sales experience

**Requirements**:

- Status: Canadian Citizenship or Permanent Resident
- Age: 20 to 30 years old
- Languages: Spanish and Portuguese (Both are a plus)
- Identify as minority group

Note: This position is funded by a government youth program and is for a 3-4 months opportunity.