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Service Operations Manager

2 weeks ago

Headingley, Canada King's Services Full time

Are you excited by growth and opportunity?

Do you like to take initiative, serve, and connect with others? Do you thrive when there are multiple things on the go, and put your ideas into action in a collaborative environment? Join our team

The Opportunity:
We are looking for a Service Operations Manager to join our team. This position reports to the Business Integrator, and is part of our Senior Leadership Team. This person is responsible for the septic vacuum truck drivers, portable toilet service route drivers, dispatchers and plumbers. This role is mostly in-office, and is a permanent, full-time position. We provide ongoing Leadership training for all Supervisors and Managers.

Compensation: $70k - $90k per year

What you’ll be doing:

- Leading and managing 4 teams: Septic Drivers, Route Drivers, Dispatchers, and Plumbers- Developing and documenting process and procedures for efficiency- Overseeing and implementing training plans developed by department Supervisors- Ensuring cost efficiencies in fuel consumption, labour and disposal fees according to gross margin goals- Resolving customer escalations- Ensuring quality of service in all areas- Assist with technical problem-solving and customer relationships through site visits as required- Participating in quarterly and annual planning sessions with the Leadership Team for the company- Optimizing efficiency through route planning- Coaching all service staff toward identifying and tracking opportunities for company growth- Developing and monitoring team scorecard metrics

- Oversee recruitment and hiring for all teams

The skills you bring:

- Supervisory or Management experience in areas such as trucking, dispatch or plumbing- Post-secondary education and experience in a related field (logistics, project management, and/or business)- Big picture planning and effective execution skills- Advanced computer navigation skills, ability to learn new systems- Ability to work with Team Members to solve problems- Superior verbal and written communication skills- Must be able to multitask, prioritize and manage time- Ability to operate effectively in a fast paced, growing team environment- Strong critical thinking, analytical and problem-solving skills

- Attention to detail

Our Leadership work environment: Can you see yourself working here?- We hire people we will enjoy working with because we enjoy our work. We work too closely together to tolerate people with a negative attitude- We find our work fun and rewarding- We are real, genuine people, no fakery. We deal with human waste, it doesn’t get more real than that.- We enjoy the energy and drive from operational technicians- We have many people who rely on our expertise and diligence to get the job done, and we take pride in being there for them- We talk to each other respectfully and we respect the company structure- We play well in the sandbox within our department and with other departments- We believe that everyone in the company is working to be their best for King’s- We laugh. A lot...and, when needed, we get down to business and get the work done.- We live our core values. If you don’t have a positive attitude, don’t apply

- We aren’t perfect. We have bad days and bad moments, but we learn from our experiences and move on.

At King’s, we pride ourselves on our values:
Honesty and Integrity - Doing the right thing even when no one else is watching.

Sense of Urgency - Don’t wait for tomorrow to perform what can be accomplished today.

Positive Attitude - Be the person everyone wants to be around.

Hardworking - Dedicated people that go the extra mile.

Teamwork - Trust your team members to deliver at their very best. Each person's contribution is essential to the success of the Team

**Benefits**:

- Dental care- Extended health care- Life insurance- On-site parking- RRSP match

- Vision care

Schedule:

- Monday to Friday

- After hours availability as required

**Education**:

- Post-Secondary School (preferred)

**Experience**:

- Experience in a related field

**Language**:
English (required)

Work Location: In person