Front of House Captain 1
1 week ago
Staff - Union
Job Category
CUPE 2950
Job Profile
CUPE 2950 Hourly - Front of House Captain 1
Job Title
Front of House Captain 1 - First Aid
Department
FOH & TIX Support | Chan Centre for the Performing Arts
Compensation Range
$21.58 - $21.58 CAD Hourly
Posting End Date
September 13, 2024
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Job End Date
There are 5 vacancies for this position
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
JOB SUMMARY
The Customer Services department of the Chan Centre for the Performing Arts is looking for highly motivated, well-presented, efficient, exceptional guest service First-Aid Captains serving the 1,400 seat Chan Shun Concert Hall, the 275 seat Telus Studio Theatre, and the 160 seat RoyalBank Cinema
This is a part-time, on-call, hourly position
ORGANIZATIONAL STATUS
Assists the Front of House Coordinator.
WORK PERFORMED
In addition to working a regular usher position the First-Aid Captain position assists the Front of House Coordinator in providing Chan Centre patrons with basic OFA Level 1 First-Aid services.
Time Commitment: Applicants must be available for a minimum of 2 shifts a week (approx. 8-10 hours) with one shift falling on a weekend (Friday, Saturday, Sunday). Shift start times can be in the morning, afternoon or evening.
CONSEQUENCE OF ERROR
Errors could have serious impact on relations with users and patrons and negatively affect the reputation of the Chan Centre and the University resulting in lost revenue. Errors in judgement could result in low staff morale, dissatisfied patrons and/or safety issues.
SUPERVISION RECEIVED
Works under general supervision of the Coordinators.
SUPERVISION GIVEN
Supervises Front of House Attendants during performances and events. May have input into hiring, training, and performance evaluation of staff.
MINIMUM QUALIFICATIONS
- High school graduation. A minimum two years’ experience in theatre or a related field.
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
PREFERRED QUALIFICATIONS
- Valid certification as an OFA (Occupational First-Aid) Level 1.
- A thorough understanding of Chan Centre policies and procedures.
- Theatre/Concert Hall experience.
- Experience in high volume establishments.
- Ability to communicate effectively verbally and in writing.
- A team player that is highly motivated and leads by example.
- Ability to deal with a diversity of people in a calm, courteous, and effective manner. -Ability to provide quality service to customers in a courteous, patient manner.
- Ability to exercise tact, discretion and patience in dealing with patrons.
- Must be able to work irregular hours and respond to on-call demands including evenings and weekends.
- Physical ability to perform the duties of the job such as lifting up to 15kg and standing for long periods of time.
- Ability to work effectively independently and in a team environment.
- 'Serving It Right' responsible beverage service certificate would be an asset.
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