Front of House Attendant

Staff - Union

Job Category

CUPE 2950

Job Profile

CUPE 2950 Hourly - Front of House Attendant

Job Title

Front of House Attendant

Department

FOH & TIX Support | Chan Centre for the Performing Arts

Compensation Range

$20.18 - $20.18 CAD Hourly

Posting End Date

September 13, 2024

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

There are 20 vacancies for this position

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

The Customer Services department of the Chan Centre for the Performing Arts is looking for highly motivated, proactive self-starters who are able to provide exceptional guest service. The Front of House Attendant has a variety of duties serving five venues including the 1,400 seat Chan Shun Concert Hall, the 275 seat Telus Studio Theatre, 160 seat Royal Bank Cinema, 225 seat Roy Barnett Recital Hall and 522 seat Old Auditorium.

This is a part-time, on-call, hourly position

Organizational Status

Reports to the Manager, Ticketing and Front of House.

Work Performed

The position performs a variety of duties during performances and events including ticket-taking, ushering, coat checking, bartending and responding to the needs of patrons and clients as they occur. Provides exemplary guest service in accordance with Chan Centre policies and standards..

Time Commitment: Applicants must be available for a minimum of 2 shifts a week (approx. 8-10 hours) with one shift falling on a weekend (Friday, Saturday, Sunday). Shift start times can be in the morning, afternoon or evening.

Consequence of Error/Judgement

Errors could have serious impact on relations with users and patrons and negatively affect the reputation of the Chan Centre and the University resulting in lost revenue. Errors in judgement could result in dissatisfied patrons and/or safety issues. Errors in completing payment transactions could result in shrinkage and loss of revenue to the Chan Centre.

Supervision Received

Works under direct supervision of Front of House Captain/Bar Captain and under general supervision of the Coordinators, and reports new or unusual problems to the Manager, Ticketing and Front of House, Coordinator, and/or Usher Captain/Bar Captain.

Supervision Given

None

Minimum Qualifications
High school graduation. A minimum two years’ experience in the performing arts or a related field.
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications
- Completion of the Serving It Right Servers certificate.
- Theatre/Concert Hall experience.
- Knowledge and experience in theatre or a related field preferred.
- Experience in high-volume establishments.
- Ability to communicate effectively verbally and in writing.
- Ability to deal with a diversity of people in a calm, courteous, and effective manner.
- Ability to provide quality service to customers in a courteous, patient manner.
- Ability to exercise tact, diplomacy and discretion in dealing with patrons.
- Ability to cover flexible shift times.
- Must be able to work irregular hours and respond to on-call demands including evenings and weekends.
- Must be available to work November, May and June.
- Physical ability to perform the duties of the job such as lifting up to 15kg and standing for long periods of time.
- Level 1 First-Aid certification would be an asset.