Front of House Captain 2

Staff - Union

Job Category

CUPE 2950

Job Profile

CUPE 2950 Hourly - Front of House Captain 2

Job Title

Front of House Captain 2 - Usher

Department

FOH & TIX Support | Chan Centre for the Performing Arts

Compensation Range

$23.61 - $23.61 CAD Hourly

Posting End Date

September 13, 2024

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

There are 10 vacancies for this position

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

The Customer Services department of the Chan Centre for the Performing Arts is looking for highly motivated, proactive self-starters who are able to provide exceptional guest service. The Bar Captain has a variety of duties serving five venues including the 1,400 seat Chan Shun Concert Hall, the 275 seat Telus Studio Theatre, 160 seat Royal Bank Cinema, 225 seat Roy Barnett Recital Hall and 522 seat Old Auditorium.

This is a part-time, on-call, hourly position

Organizational Status
The Usher Captain position assists the Front of House Coordinator in supervising Chan Centre ushering staff to ensure strong, efficient customer service.

Work Performed
- Consistently offer professional, friendly, and engaging service with a focus on excellence patron experience.
- Assists Coordinator in ensuring that staff dress code is upheld.
- Dealing with patron related issues.
- Assigning staff breaks
- Provides feedback to Coordinators with respect to customer comments and concerns and writes accurate reports
- Demonstrates professionalism and acts as a representative for the Chan Centre at all times
- Performs other related tasks as required

In addition, the Usher Captain will, on rotation, also work a standard FOH position.

Time Commitment: Applicants must be available for a minimum of 2 shifts a week (approx. 8-10 hours) with one shift falling on a weekend (Friday, Saturday, Sunday). Shift start times can be in the morning, afternoon or evening. Must be available to work in May and June.

Consequence of Error/Judgement
Errors could have serious impact on relations with users and patrons and negatively affect the reputation of the Chan Centre and the University resulting in lost revenue. Errors in judgement could result in low staff morale, dissatisfied patrons and/or safety issues.

Supervision Received
Works under general supervision of the Coordinators.

Supervision Given
Supervises Front of House Attendants during performances and events. May have input into hiring, training, and performance evaluation of staff.

Minimum Qualifications

High school graduation. A minimum two years’ experience in theatre or a related field.
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications
- A thorough understanding of Chan Centre policies and procedures.
- Theatre/Concert Hall experience.
- Experience in high-volume establishments.
- Ability to communicate effectively verbally and in writing.
- Ability to deal with a diversity of people in a calm, courteous, and effective manner.
- A team player that is highly motivated and leads by example
- Ability to provide quality service to customers in a courteous, patient manner.
- Ability to exercise tact, discretion and patience in dealing with patrons.
- Must be available to work in November, May and June.
- Ability to cover flexible shift times and respond to on-call demands including evenings and weekends an asset.
- Physical ability to perform the duties of the job such as lifting up to 15kg and standing for long periods of time.
- Ability to work effectively independently and in a team environment.
- Valid First Aid Certificate - Level 1 would be an asset.