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Patron Services Captain 2
2 weeks ago
Staff - Union
Job Category
CUPE 2950
Job Profile
CUPE 2950 Hourly - Front of House Captain 2
Job Title
Patron Services Captain 2 (Bar)
Department
FOH & TIX Support | Chan Centre for the Performing Arts
Compensation Range
$23.61 - $23.61 CAD Hourly
Posting End Date
October 10, 2025
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Job End Date
Ongoing
There are 4 vacancies for this position.
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Summary
Patron Services at the Chan Centre for the Performing Arts provides exceptional guest service. The Bar Captain is proactive, helpful, and customer-service oriented and works to ensure ensure that the bar operations enhance the overall guest experience.
Time Commitment: Applicants must be available for a minimum of 2 shifts a week (approx. 8-10 hours) with one shift falling on a weekend (Friday, Saturday, Sunday). Shift start times can be in the morning, afternoon or evening.
Organizational Status
The Bar Captain position assists the Patron Services Coordinator and Patron Services Concessions Coordinator in supervising Chan Centre concessions staff to ensure strong, efficient customer service.
Work Performed- Ensure positive guest experiences with every guest.- Writing accurate reports and assigning staff breaks.- Fulfill beverage orders in a friendly and efficient manner.- Participate in and foster positive team relations with fellow Bartenders.- Follow all provincial and local guidelines for responsible alcohol service; check identification of guests to verify age requirements for purchase of alcohol.- Prepare and present drinks in a consistent and efficient manner and according to policies and legal requirements.- Maintain a clean bar area, ensuring the bar top is continually wiped and spills are cleaned immediately to avoid slipping hazards.- Follow sanitary practices for food handling, general cleanliness, and maintenance of bar areas.- Restock the bars for product.- Take initiative and be creative in resolving guest challenges and concerns.- Perform other related duties, tasks, and responsibilities as required from time to time.
Consequence of Error/Judgement
Errors could have serious impact on relations with users and patrons and negatively affect the reputation of the Chan Centre and the University resulting in lost revenue. Errors in judgement could result in low staff morale, dissatisfied patrons and/or safety issues.
Supervision Received
Works under general supervision of the Patron Services Coordinators.
Supervision Given
Supervises bartenders during performances and events.
Minimum Qualifications
High school graduation. A minimum two years’ experience in theatre or a related field.
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications- Excellent customer service background working in a Theatre or Concert Hall.- A thorough understanding of Chan Centre policies and procedures.- Able to work in a fast-paced, diverse, and multi-faceted team environment.- Ability to communicate effectively verbally and in writing.- Resourceful problem solver.- Strong interpersonal skills. Energetic, positive, and enthusiastic self-starter. Proven track record of going above and beyond.- Demonstrates ability to communicate effectively verbally with a broad range of people with a variety of abilities and backgrounds.- Ability to mentor peers as well as take direction from a Coordinator.- Ability to exercise tact, diplomacy and discretion in dealing with patrons.- Must be able to navigate stairs, stand for 2 hours, as well lift and carry up to 15kg.- Professional demeanor is essential to the position.- Serving It Right responsible beverage service certificate
