Scheduling Coordinator

Come and join our team today and deliver exceptional patient experiences.
Are you passionate about creating exceptional patient experiences and helping people achieve their dream smiles? Surrideo Orthodontics is seeking an enthusiastic Scheduling Coordinator to join our thriving practice in Calgary, AB. In this vital role, you'll support the practice by guiding people through their orthodontic journey while contributing to our practice's growth and success.
Who We Are
At Surrideo Orthodontics, we're more than an orthodontic practice. We are part of a community that values:

- Supporting Each Other - We lift each other up, creating a positive, collaborative work environment where everyone thrives.
- Pushing for Greatness - We continuously improve to reach new heights in patient care and team performance.
- Doing the Right Thing - Integrity and quality care are non-negotiables; we are committed to excellence in every patient interaction.
- Transparency - Honest, open communication defines our work together.
- Community Building - Strong relationships with our patients, team, and the communities we serve are at our core.

Why Join Us?
As part of the Corus Orthodontists network, a fast-growing partnership with over 50 practices and 1,000+ professionals across North America, you'll benefit from:

- Growth and Development - Learn from experienced professionals who will empower you to excel in your career, with $500 annual learning and development assistance.
- Comprehensive Benefits - A competitive total rewards package with an employee benefits program that includes extended health coverage, plus an additional health spending account and an employee & family assistance program.
- Work-Life Balance - Full-time, 40 hours per week, Monday through Friday.
- Additional Perks - Complimentary parking, orthodontic treatment for you and immediate family members, and a uniform allowance

Your Impact as Scheduling Coordinator
In this role, you'll be instrumental in creating positive patient experiences and driving practice growth. Key responsibilities include:

- Greet patients as they arrive and make them feel welcome.
- Book appointments for new and returning patients utilizing the appropriate scheduling templates.
- Ensure that the schedule accounts for the appropriate amount of Doctor time, filling openings as necessary and discussing any major changes with the clinical team.
- Make and distribute copies of the schedule.
- Manage patient statuses and ensure that appointments are booked or archived accordingly.
- Enter relevant patient information into the computer and file all incoming correspondence and x-rays once they have been scanned.
- Manage active patient files and archive files for patients who are no longer in treatment.
- Confirm that appointment reminders are being sent out, follow-up with unconfirmed appointments, and reschedule no-shows.
- Take payments received at the front desk, post them, and provide receipts to the patients.
- Answer the telephone to direct calls, take messages, assist with patient emergency calls and answer general inquiries; follow-up on messages left during Clinic closures.
- Assist with maintaining the front desk and waiting area, including managing magazine subscriptions, seasonal decorations, and general tidying.
- Be an active participant in staff meetings and committee meetings.
- Work cohesively with fellow team members to provide an atmosphere of trust, mutual respect, and cooperation.
- Perform other tasks as assigned by the Doctor and Practice Manager.

About You
**You are a professional who brings**:

- An outgoing personality who is confident, with a passion for patient care
- Goal-driven, with an amazing work ethic, you are focused on helping the practice grow
- A natural ability to develop relationships with patients, parents, and your team.
- You have a positive attitude with a strong desire to provide an excellent customer experience.
- Excellent interpersonal and communication skills; written and verbal, and ability to make patients feel comfortable and at ease.
- You are observant and a good listener.

**Qualifications**:

- Previous experience in an Administrative Assistant/Receptionist role preferred
- Ability to be respectful of others and act with discretion at all times
- Ability to work independently and in a team environment
- Proficiency in Microsoft Word and familiarity with office management software for scheduling and billing
- Proficiency in typing and keyboarding skills
- Excellent organizational and time management skills
- Excellent verbal and written communication skills
- Excellent social and interpersonal skills
- Ability to prioritize tasks
- Self-motivated and reliable

Compensation
- Competitive hourly rate
- Comprehensive benefits package

CAD