Manager, Client Onboarding

2 weeks ago

Montréal, Canada Rise People Inc. Full time

**Rise to the challenge**

Rise is Canada’s complete people management solution that gives employers everything they need to build loyal and productive teams—all in one place. We collaborate and co-create to build solutions that completely change how companies of all shapes and sizes manage their payroll, scheduling, time tracking, group benefits, recruitment, onboarding, and more.

At Rise, we’re changing how work happens and how people work. We’d love for you to join us and experience the most positive, challenging, and transformative part of your career.

**About the role**

As the Manager, Client Onboarding, you’ll play a critical role in shaping our clients’ first experiences with our platform. Leading a team of onboarding specialists, you’ll ensure our clients are set up for success from day one. This role combines leadership, strategy, and operational excellence to deliver seamless onboarding experiences that exceed client expectations. You will report directly to the Co-CEO, working closely with leadership to align onboarding strategies with broader company objectives.

**The day-to-day**
- Lead and manage a team of onboarding specialists, overseeing hiring, training, coaching, and performance management.
- Foster a positive and engaged team culture through regular one-on-ones and effective feedback.
- Drive process improvements to scale onboarding operations, enhancing efficiency and client satisfaction.
- Evolve the onboarding playbook from kick-off through setup to QA, ensuring best practices are followed.
- Set and track team goals, proactively identifying and resolving roadblocks to meet key performance metrics.
- Use data and tools (CRM, project management software) to drive decisions and prioritize initiatives.

**About you**
- 2+ years of experience in a leadership role managing a team in client onboarding, customer success, or a related function.
- Proven ability to coach, inspire, and develop talent within a team.
- Demonstrated process improvement and project management skills.
- Excellent interpersonal and communication skills, with a client-centric mindset.
- Data-driven, organized, and adept at balancing multiple priorities in a fast-paced environment.
- Bonus: Experience with Payroll or HR systems.

**What Rise offers**
- Rise is all about creating a positive company culture, both for our clients and our employees. We believe that happiness isn’t the cause of employee engagement; it’s the result.
- The base salary for this position is $70-90k, depending on experience, plus a bonus and stock options.
- We offer a remote work environment. On occasion, we may meet as a team or one-on-one in person.
- Rise believes that time off is just as important as time spent. We offer 3 weeks of paid vacation, flexible personal wellness days, as well as one day off for your birthday and your work anniversary.
- We support your growth with a personal $1,000 learning and development budget to take courses, attend conferences, webinars, you name it
- We offer no-wait benefits. This means that starting your first day, you have access to our comprehensive benefits package which includes dental, eye care, and $2,000 in counselling coverage, among many other great health benefits.

At Rise, we care more about where you’re headed, not where you’ve been. We encourage people of all ages, backgrounds, identities, and orientations to apply.

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