Director, Entreprise Onboarding and Enrolment

**WHO WE ARE**
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

**THE ROLE IN A NUTSHELL**

The Onboarding and Enrolment Director plays a critical role in the management of the teams responsible for the Onboarding and Enrolment of new and existing clients for all our Lines of Business (LOB). The director also plays an important role in the support of the Onboarding and Enrolment functions and will be accountable for the following primary corporate responsibilities:

- Managing the teams responsible to project manage the Onboarding and Enrolment of all new and existing clients for all our Lines of Business (LOB) including the highly strategic and personalized implementations
- Responsible for the success of all implementations including the complex implementations according to the custom and unique requirements for each client and the coordination of these implementations through proven project management framework and best practices
- Oversight PMO functions (Onboarding, Enrolment and Support) for all clients of all our Lines of Business (LOB)
- Ensure performance and engagement of the teams that are part of Onboarding and Enrolment
- Contribute to the transformation of the Onboarding and Enrolment functions. Be a key player in ensuring that the team will evolve as per the required transformation. Ensure to deploy required change management for the team
- Controlling and monitoring the implementation & enrolment pipeline and ensuring that the projects are executed effectively
- Reporting on projects being executed and reporting on quality measures for the project portfolio
- Overseeing continuous improvement and best practices for Onboarding and Enrolment
- Ensure the effectiveness of our Onboarding and Enrolment functions to onboard and enroll within agreed / expected timeline through on-going volume monitoring and forecasting and continuous process improvements.
- Representation on key strategic implementations, on governance external/internal meetings as well as on strategic projects and initiatives
- Ensure the effectiveness of our Onboarding and Enrolment functions to onboard and enroll within agreed / expected timeline through on-going volume monitoring and forecasting and continuous process improvements.
- Implement production report and performance scorecard
- Measure team performance and manage performance gap accordingly
- Closely collaborate with the LOBs to plan and forecast required capacity
- Chair the monthly Director Onboarding and Enrolment Governance committee which includes key stakeholders of the
- Onboarding and Enrolment process (e.g., Insurance, Administration, Health, Operations, IT). Ensure proper support and level of collaboration required to deliver according to LOB expectations

**WHO WE'RE LOOKING FOR**
- Bachelor’s degree in a related field - business, marketing, communications, or combination of competencies, education and related work experience will be considered
- 10+ years progressive leadership / senior PM roles in a related field including a minimum of five years’ experience in managing the PM functions
- PMP certification and designations in Insurance such as with LOMA, CEBS an asset
- Ability to influence and lead teams to achieve clients project deliverables
- Ability to organize and prioritize teams’ accountabilities in a deadline-driven environment
- Strong customer focus while balancing business expectations
- Leadership values and a presence that instills confidence, credibility and demonstrates mature judgement.
- Ability to proactively identify challenges, poses strategic foresight, and implement appropriate courses of action
- Experience in elevating, scaling, and leading the Onboarding and Enrolment function within a large corporate setting
- Senior team player who can establish and maintain positive working relationships with diverse teams
- Excellent communicator and negotiation skills with the ability to lead internal and external meetings up to executive levels and perform presentations in front of clients
- Experience in our key lines of business; Insurance, Benefits Administration, and/or Health S