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Client Integration Coordinator

3 weeks ago

Montréal, Canada Intelcom | Dragonfly Full time

Prêt à relever le défi ?

The Client Integration Coordinator will play a vital role in our Client onboarding process, ensuring a smooth, organized, and efficient onboarding experiences that enhance overall customer satisfaction. As part of the integration team, this role will assist in managing and coordinating the onboarding process, helping clients get started with our services while ensuring all milestones and timelines are met. The Coordinator will support both clients and internal teams, ensuring that every detail is taken care of while helping to manage project deliverables in a fast-paced, dynamic environment.

Key Responsibilities:

- Client Onboarding Support:

- Serve as a key support to the New Client Integration team by coordinating logistics, meetings, and documentation for each client onboarding.
- Assist in ensuring that client onboarding timelines are adhered to, managing and updating client schedules, milestones, and project plans.
- Help manage and track the progress of multiple concurrent onboarding projects, ensuring smooth handoffs between internal teams and the client.
- Prepare and send onboarding materials, documentation, and client resources as needed.
- Team Collaboration:

- Work closely with the Client Integration Manager to prepare for client meetings, webinars, and training sessions.
- Facilitate communication between clients and internal stakeholders, ensuring that information is accurately shared and that project requirements are understood by all involved.
- Support cross-functional teams with task tracking and follow-ups to ensure projects are progressing as planned.
- Client Interaction:

- Assist in managing client expectations and maintaining high levels of client satisfaction during the onboarding process.
- Act as the point of contact for clients for administrative tasks, such as scheduling meetings, gathering feedback, and providing updates on progress.
- Follow up with clients to ensure their needs are being met, escalating any issues to the Client Integration Manager when necessary.
- Documentation & Process Improvement:

- Assist in maintaining accurate client records and documentation throughout the onboarding process.
- Contribute to improving internal processes and workflows by identifying inefficiencies and suggesting improvements.
- Support the Integration team in updating and refining training materials, knowledge bases, and internal documentation for future onboarding initiatives.
- Project Coordination:

- Help manage and coordinate various tasks related to the onboarding process, including preparing for kick-off calls, training sessions, and ad-hoc meetings.
- Ensure that all relevant project information is captured and organized to ensure a seamless client experience.
- Administrative Support:

- Provide general administrative support to the onboarding team, including scheduling meetings, preparing reports, and coordinating communications.
- Track and manage onboarding project timelines, deadlines, and milestones, ensuring that all parties are on track to meet objectives.

Qualifications:

- 2+ years of experience in a project coordination or administrative support role, preferably within a client-facing or customer success environment.
- Strong organizational skills, with the ability to manage multiple projects and tasks simultaneously in a fast-paced environment.
- Exceptional communication skills, both written and verbal, with the ability to interact with clients and internal teams effectively.
- Experience working in cross-functional teams and supporting team members to achieve project goals.
- Technical curiosity and ability to understand and communicate basic technical concepts.
- Strong attention to detail, with the ability to stay organized and ensure nothing is overlooked.
- Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); experience with project management software is a plus.
- Bilingual (English and French) is required.
- Ability to prioritize tasks and manage competing deadlines efficiently.
- Proactive and resourceful, with the ability to work independently and as part of a team.
- Strong problem-solving skills and a customer-oriented mindset.

Intelcom est une entreprise de logistique du dernier kilomètre chef de file dans le secteur du commerce électronique. Nos équipes d’un bout à l’autre du Canada ainsi que notre réseau d’entrepreneurs indépendants contribuent aux activités quotidiennes d’Intelcom.

Notre objectif est simple : dans un secteur d’activité en constante évolution, nous ne nous contentons pas de suivre, nous prenons les devants. En plus de nous démarquer grâce à des méthodes de livraison et à des services novateurs, Intelcom opère aussi une transformation technologique où l’intégration de l’expérience client et les technologies logistiques sont au cœur de son évolution.

Chez Intelcom, nous savons que l'expérience se présente sous plusieurs formes et nous nous engageons à créer une culture où la diffé